Front Desk Associate (NYC)
: Job Details :

Career Opportunities with East River Medical Imaging, PC

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

A great place to work.

Location: Multiple Locations on the Upper East Side, New York, NY

Shift Hours: 6:45am-3pm, Monday through Friday

Summary:

At East River Medical Imaging, our mission is to consistently provide the highest quality and availability of diagnostic imaging with compassion and comfort for our patients. We are currently seeking a full-time Front Desk Associate to join our team. The Front Desk Associate is the first person that our patients encounter when visiting our locations, and it's critical that you are helpful, warm, and inviting. You'll be responsible for monitoring the flow of people entering the office and managing a heavy patient volume, providing relevant information and directing patients and visitors as appropriate.

• Maintain a positive attitude and a professional appearance
• Exhibit the ability to multitask without being overwhelmed
• Payment processing including running insurance estimates
• Update patient information including contact information in the system
• Ensuring insurance authorizations are in place
• Ensuring patients are cleared for all exams including but not limited to CT, MRI, PET/Nuke scans, X-ray, Sonograms
• Other duties as assigned

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.

Adaptability/Dependability: Follows instructions, responds to management direction; Accepts criticism and feedback; Adapts to changes in the work environment; Commits to doing the best job possible by working the necessary hours to complete assignments; Meets attendance and punctuality guidelines.

Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.

Language Ability: Ability to respond to common inquiries, read, write and comprehend instructions, correspondence, and memos.

Reasoning Ability: Ability to solve practical problems, interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• High School Diploma and 2 years college experience or 2 years' experience in healthcare or a combination of education and experience
• Knowledge of basic insurance and medical terminology
• Knowledge and adherence to HIPAA laws and compliance regulations

Skills:

• Project and time management skills
• Ability to work with a minimum of supervision while understanding the necessity for communicating and coordinating work efforts with other employees
• Strong work ethic and emphasis on attention to details
• Excellent customer service, communication, and organization skills

Computer Skills:

To perform this job successfully, an individual should have knowledge of MS Outlook, MS Word, RIS-IC, PACs, Royal solutions.

Supervisory Responsibilities: This role has no direct supervisory responsibilities.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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