OverviewScroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Stony Point Center is located in the scenic Hudson River Valley, 45 minutes northwest of New York City in beautiful upstate New York.A space committed to welcoming guests from all walks of life, fostering dialogue, inspiring spiritual work and eradicating systemic racism and institutionalized poverty. Owned and operated by the Presbyterian Church (U.S.A.) for over 40 years, Stony Point Center rests on 30 acres of nature, gardens and farmland. The Meditation Space, Labyrinth and Art Space help guests explore faith, creativity, community and leadership building.Basic Commitment: This position calls for a commitment to the mission of the Presbyterian Church (U.S.A.) as noted in its theological confessions, the Book of Order, and the actions of the General Assembly.Position Purpose: Assure the best possible guest experience and assure that the needs of our guests and our guest group contacts are fully met. This position, in many ways, is the face of Stony Point Center. Roles and Responsibilities:
Work effectively with Reservations, serving as the initial point of contact for group inquiries and creating accurate contracts. Ensure phone calls and emails are returned/answered promptly and with accurate information.Interact with guests and staff to present Stony Point Center in a positive and hospitable way. Conduct smooth check-in and check-out with guest groups, including managing keys. This includes being aware of each group's missional purpose as well as their arrival, agenda, rooming, and departure plans. See in-person inquiries through to resolution, with tenacity, creativity, and resourcefulness to solve the myriad of concerns presented throughout each shift. Address any guest concerns that arise during the guest's stay or afterward.Ensure a neat, organized, and clean environment throughout our main building's shared spaces. Ensure the opening and closing procedures are followed, and communicate any unfinished matters to the next shift. Provide administrative tasks assigned by the Director and Associate Director.Responsible for Campbrain system management and appropriate usage. Help other departments as needed. Requirements:
- Minimum of high school diploma (or equivalent), associate degree preferred.
- Demonstrated experience in a related customer service position
- 1-3 years' experience in a similar position
- Demonstrated computer skills
Required Skills:
- Must be well-spoken, as well as sensitive to guest & staff needs.
- Outgoing, friendly
- Great attention to detail
- Works well with others
- Strong written and oral communication skills
- Ability to interact and communicate with individuals from different racial and ethnic backgrounds
- Strong customer service skills and ability to manage crises calmly
- Demonstrated ability to learn and integrate use of new management software
- Basic A/V understanding
Helpful Skills:
- Have a deep understanding and commitment to cultural and racial ethnic inclusiveness. Values diverse groups, ethnicities, genders, communities, cultural constituencies and points of view. Able to relate well to people from all walks of life and of varying theological perspectives.
- Ability to speak one or more languages other than English very helpful
- Proficiency in both English and Spanish language is very helpful
Required Competencies:
- Deep understanding and commitment to cultural and racial ethnic inclusiveness. Values diverse groups, ethnicities, gender expressions, communities, cultural constituencies and points of view
- Ability to manage conflict
- Strong collaborative spirit
- Able and open to learn from others
- Able to work without direction.
- Can work in a fast-paced and high-pressure environment
Physical Requirements:
- Requires the ability to see, hear, speak, type, write and move from one location to another while performing tasks.
- May involve lifting up to 25 lbs in the process of supporting housekeepers and Guest Services Staff.
- Requires residing on campus when serving as Manager on Duty if living 10min. or more away.
- Weekend work and evening work required