Front Desk Associate- TownePlace Suites & Fairfield Inn Framingham
: Job Details :

Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure. Provide exceptional guest service Efficiently manages the operations of the front desk, ensure check in and check out is timely Warmly and professionally welcome all guests Process guest check-in: confirm reservations, assign guest rooms Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency Ensure that all complaints regarding service and/or accommodations are investigated and resolved Maintain knowledge of hotel policies including rates, discounts, special offers and community events Maintain knowledge of upcoming events, local area, and hotel offerings Ensure prompt delivery of billing to guests Process all payments types e.g. charges, cash, checks, debit or credit cards Discreetly handle confidential guest information Coordinate with Housekeeping Department to track room readiness and communicate guest re...Front Desk Associate, Suite, Front Desk, Associate, Tow