The Downtown Y is seeking a customer-service oriented individual to join our Front Desk team! Our front desk staff deliver excellent service to all members, guests, and program participants. They respond to member and guest needs, promote memberships and programs, and maintain cleanliness and organization of the welcome area.A Day as a Front Desk Staff:
- Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Serve as Manager on Duty on weekends.
- Greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA.
- Ensure the security of the facility by scanning all members and enforcing policy regarding visitors.
- Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
- Conduct program registration for members and guests.
- Accurately conduct financial transactions for membership and program fees; accountable for all cash collected during shift.
- Build relationships with members; helps members connect with one another and the YMCA.
- Handle and resolve membership concerns and informs supervisor of unusual situations or unresolved issues.
- Apply all YMCA policies dealing with member services.
- Other duties as assigned.
Qualifications:
- High School diploma or equivalent.
- Excellent interpersonal and problem solving skills.
- Previous customer service, sales or related experience.
Physical Requirements:
- Ability to stand for extended periods of time and perform other physical aspects of the job including stooping and bending.
- Ability to communicate both in person and on the phone, including speaking and hearing.