Front Desk Attendant
: Job Details :

false false false EN-US X-NONE X-NONEMicrosoftInternetExplorer4Front Desk AttendantDepartment: Member and Guest ervicesReports To: Member and Guest Service Manager/Director of Member and GuestService OperationsGeneral Purpose: Provides excellent customer service while performing hospitality services including but not limited to, front desk processes, general store, Mansion bar operations, and other various duties focused on accommodating customer needs. Main focus of daily duties will be either front desk or concierge type services at either the Welcome Center or Mansion. Essential Duties: • Work the front desk at the Welcome Center• Provide concierge type services at the Mansion• Coordinate and provide member and guest service needs during arrivals, departures and stay• Provide information; orientating people to Haig Point, answer questions about the amenities• Sales, stocking, inventory and operations for the General store and mansion bar• Provide Member amenities within the Mansion and Welcome Center (i.e. coffee, newspapers, mail, packages, birthday club, events etc)• Support and help valets, other member services.• Assists customers with a wide variety and various hospitality services. Listens to and understand requests, responding with appropriate action and providing follow up to complete the task. Communicate with various departments regarding the customer arrivals and departures, needs, requests, and issues.• Responsible for knowing and executing all policies and procedures of the front desk and member services including but not limited to, Rental Program and lodging operations, General Store operations, Starbucks and Mansion bar operations, Property Access System, valet, switchboard operations, and billing procedures. • Thoroughly complete all customer transactions including authorization of credit cards, posting charges to accounts, and accepting payment.• Maintain an up to date working knowledge of Club policies, rules and regulations, amenities, services and special events• Promptly answer all telephone calls in a professional manner using positive and clear communication • Responsible for handling ferry pass requests, entering accurate requests into PAS System, and issuing of passes• Communicate all pertinent information to appropriate department Managers or Supervisors• Generate daily reports for front desk, valet, accounting, housekeeping, and other departments• Effectively deal with internal and external guests, some of whom will require high levels of patience, tact, and diplomacy to collect accurate information and resolve conflicts• Maintain consistent awareness of safety issues and report incidences to appropriate departments• Act with responsibility towards all company property, supplies and equipment• Comply with dress code and attendance standards• Maintains flexibility to take on new and different tasks as directed by Management.• Assist and participate in Member Valet Services• Maintains flexibility to take on new and different tasks as directed by Management.• Incorporates safe work practices in job performance.• Attends staff meetings.IV. Work Schedule Availability Must be flexible and available to work based on business needs including but not limited to all shifts, weekends and Holidays V. Education/Experience: High school diploma or general education degree (GED); two years related Hospitality or Private Club xperience and/or training; or equivalent combination of education and experience. VI. Language Skills: May be required: to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; to write routine reports and correspondence; to speak effectively before groups of customers or associates of the organization. VII. Mathematical Skills: may be required to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals; to compute rate, ratio, and percent. VIII. Reasoning Ability: May be required: to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. IX. Physical Demands: Frequently stands, walks, climbs stairs; uses hands to finger, handle, or feel; reaches with hands and arms; talks and hears, sits, climbs, balances, stoops kneels, crouches, and smells. Frequently lifts up to 40 pounds. Operates gas and electric vehicles, pushes and pulls heavy cargo trailers.X. Vision Requirements: Regularly uses close, distance, color, and peripheral vision as well as depth perception. Ability to adjust focus. XI. Environment/Noise: May work near moving mechanical parts, in outdoor weather conditions, and may run the risk of electrical shock. Occasionally works near fumes and in extreme hot or cold weather (non-weather). Noise level is moderate. Job Knowledge, Skill, and Ability Preferences ¨ Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).¨ Ability use telephone and computer equipment including but not limited to email, internet, word and spreadsheet applications¨ Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).¨ Knowledge of Information Technology applications, telephone use and computer use, including lodging systems applications. Knowledge and ability to use Microsoft Business Suite applications including but not limited to Excel, Word, Outlook and Power Point.¨ Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.