Location: Honolulu,HI, USA
The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Front Desk Customer Service
* Ensures that guests and members are warmly greeted and promptly assisted
* Ensures incoming calls are answered in a professional and efficient manner
* Ensures proper member check-in procedures are followed
* Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
* Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
* Immediately reports or escalates to management any unsafe conditions or emergency situations
Club Operations and Administration
* Keeps front desk and lobby neat and clean at all times
* Monitors retail goals and ensures club is on track to meet and exceed assigned goals
* Calls all past due members with Front Desk Representatives regarding late dues and down payments
* Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club
REQUIRED QUALIFICATIONS:
Knowledge, skills & abilities:
* Must be energetic and possess a very friendly, outgoing personality and positive attitude
* Possess strong interpersonal and communication skills, including telephone etiquette
* Possess a strong customer service focus, diplomacy and professionalism
* Understands and follows oral and written instructions.
* Able to multi-task and perform tasks with accuracy and attention to detail
Minimum certifications/educational level:
* High school diploma or GED required
* Current CPR/AED certification