- Greeting patients professionally both in person and on the phone •Quickly answering or properly referring questions and issues •Optimizing provider schedules and patient satisfaction with efficient scheduling •Notifying providers of patient arrivals •Comforting patients by anticipating anxieties and effectively answering questions •Ensuring availability of treatment information by retrieving and updating patient records. •Verifying financial records and collecting patient charges while filing and expediting third-party claims • Responsible for managing the responsibilities of billing insurance and processing payments for patient
- Work accounts receivable and denial reports
- Analyze patient accounts for balances owed and credit balances
- Coordinate collection of outstanding monies not received during patient visits
- Communicate regularly with Practice Administrator regarding the status of authorizations and denials
- Other duties related to the position as assigned
Required Skills/Abilities: Ability to organize and prioritize tasks effectively. Ability to maintain confidentiality and handle sensitive information. Skilled in establishing and maintaining effective working relationships with staff, patients, and the public. Knowledge of how to use office equipment including phone, computer, copy machine Education and Experience: High school diploma or equivalent required Medical Terminology Good Communication Skills Pediatric and Family billing and coding experience preferred Experience as a biller in a physician practice setting preferred Proficient in an EMR preferred; experience with eClinicalWorks a strong plus