DescriptionOCEAN PARTNERS HOSPITALITY is a local company always looking to add excellent new associates to our team. Ocean Partners Hospitality owns and operates the Hampton by Hilton, Courtyard by Marriott, Best Western Oceanfront, and Days Inn in Cocoa Beach. Together, these hotels fulfill the lodging needs of the area's varied visitors. For the past 24 years, our company has been committed to providing the highest level of employee satisfaction through offering an excellent benefits package, performance incentives, a thorough training program, and a commitment to promote from within.The Hampton Inn, located in Cocoa Beach, Florida, urgently seeks Front Desk Agents with prior experience.The Front Desk Agent greets and welcomes guests to the establishment, making them feel comfortable in their environment.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Recognizes and greets the guest upon entry into the lobby or on the telephone.
- Assign rooms and keys.
- Maintains room availability.
- Collects and distributes messages for guests.
- Prepares bills and collects payments for visits.
- Assists in solving billing discrepancies.
- Answers inquiries regarding hotel areas and services.
- Secures patrons' valuables in the safe.
- Provides security for guests and the property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card guidelines, and reporting suspicious activity by guests or others.
Makes restaurant, transportation, and entertainment reservations and arranges for taxi or shuttle services as required.Maintains hotel records.Supervisory ResponsibilityThis position has no supervisory responsibilities.Work EnvironmentThis job operates in a professional office environment, public and non-public spaces, including guest rooms. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The work area may occasionally be noisy.Physical DemandsThe physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 25 pounds or less. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.Position TypeThis is a full-time Non-ExemptTravelNo travel is expected for this position.EEO StatementThis company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics, in addition to federal law requirements.Other DutiesPlease note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.RequirementsApplicants must possess prior experience with Hilton's ON-Q system to be eligible for consideration for this position. Additionally, a minimum of one year of overall experience working with Hilton is required. Previous experience with Hilton is an essential requirement for this role.