Front Desk Clerk
: Job Details :


Front Desk Clerk

Capital Vacations

Location: Pinetop,AZ, USA

Date: 2024-12-23T20:35:29Z

Job Description:

WHAT YOU'LL DO

Looking for a professional individual to represent the first point of contact with our guests and handle all stages of their stay.

RESPONSIBILITIES

* Responsible for the efficient and courteous operation of the front desk.

* Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.

* Answers and transfers call from the switchboard using proper telephone etiquette.

* Answer guest questions about local restaurants and attractions.

* Make courtesy calls and follow-up calls to all guests issues.

* Send confirmation letters to owners/guests.

* Coordinate with all other departments to ensure a smooth response to guests requests.

* Process all incoming revenue from all departments daily.

* Open and close the credit card machines and cashier audit reports.

* Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.

* Order office supplies as needed.

* Prepare night audit daily.

* Enter maintenance and service requests in SPI promptly.

* Make reservations courteously and efficiently.

* Make room moves and stay over requests for guests as needed to ensure guest satisfaction.

* Run reports and correct errors before guest check-in.

* Perform any other inventory management changes as directed by the supervisor or manager.

* Prepare check-in packets for the upcoming week.

* Make rental calls to notify owners whether their villa rented or not.

* Respond to online reviews.

* Reconcile rentals for the previous month.

* Check online travel agents for rental inbound.

* Daily post office and banking run.

* Block RCI points for unpaid accounts.

* Manage RCI banking, membership changes, and cancellations.

* All other duties as assigned by management

BENEFITS, COMPENSATION, TRAINING

QUALIFICATIONS

* High School Diploma/GED

* Experience from which comparable knowledge and abilities are acquired

* Basic computer skills

* Great attention to detail

* Excellent Customer Service skills with the ability to work under pressure

* Bilingual is a plus

* Active listener with the ability to solve problems

* Work with minimal supervision

* Excellent verbal and written communication skills

* Flexible schedule Ability to work evenings, holidays and weekends are a must

Apply Now!

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