Front Desk Clerk
: Job Details :

** Front Desk Clerk**

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* Facilitate all transactions to ensure a positive guest experience; including greeting/welcoming all guests, check-ins/outs, effectively resolve challenging guest requests and complaints.

* Represent the hotel with professionalism and decorum including r emaining calm and alert, especially during emergency and/or heavy hotel activity.

* Make appropriate selection of rooms based on guests' needs, make corrections and adjustments throughout the shift.

* Input and retrieve information routinely from computer systems with electronic and numerical codes.

* Perform all other related duties and special projects as requested and/or assigned.

- Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.

- Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.

- Excellent phone etiquette skills, interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.

- High school diploma or equivalent required. Prior hospitality and/or cash handling experience preferred.

- Basic mathematical skills and ability to operate a 10- key by touch, as well as being knowledgeable in accounting operations; prior exposure to Microsoft Office Experience/Excel is highly preferred.

- Must be detail-orientated, able to multi-task, produce high quality and accurate work as well as show professionalism in all facets of the workplace.

- Must be able to represent the company in a professional, well-groomed and courteous manner at all times.