Location: all cities,KS, USA
Handles all transactions at the front desk in an efficient and friendly manner while ensuring guest satisfaction.
ESSENTIAL DUTIES AND Responsibilities:
* Handles all guests interactions in a courteous and friendly manner
* Completes guest check-in and check-out procedures to include room assignments and reassignments as needed
* Secures payment for accommodations and gives proper change when required
* Handles special requests in a manner that ensures guest satisfaction
* Makes reservations and handles cancellations
* Answers incoming guest phone calls and transfer appropriately
* Maintains a clean and orderly working environment including both the front desk area and hotel lobby
* Functions as Telecommunications Service Agent, Gift Shop Attendant or RV Park Attendant when assigned
* Perform training duties as assigned
* Adheres to professional appearance standards as outlined in the Prairie Band Casino & Resort Team Member Handbook
* Must meet attendance guidelines as outlined in the Prairie Band Casino & Resort Team Member Handbook
* Adheres to regulatory, departmental and company policies in an ethical manner and encourages other to do the same
* Other duties as assigned
KNOWLEDGE, SKILLS, AND EXPERIENCE:
Required
* Must be 18 years of age
* High School diploma or GED
* Excellent written and verbal communication skills
* Ability to work well with team members, as an individual and with supervisory staff
* A record of satisfactory performance and reliability in all prior and current employment
Preferred
* Experience in hospitality industry
* Prior cash handling experience
* One year of experience in a customer service related field
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
* Physically mobile with reasonable accommodations
* Able to bend, reach, kneel, twist and grip items while working at assigned area
* Respond to visual and aural cues
* Must be able to read, write, speak, and understand English
* Able to maintain a flexible schedule to include various shifts, weekends, and holidays
* Operate in mentally and physically stressful situations
* Able to stand and walk for 7-8 hours with breaks
* Must be able to meet the level three or medium work requirements based on the Department of Labor Dictionary of Titles: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly
Indian Preference Exercised
Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.