Front Desk Clerk
: Job Details :

Description: ~ WE CREATE WINNING EXPERIENCES ~ * Pay Rate * $16.00 an hour * Shift Differential * $2.00 an hour additional for swing shift $2.00 an hour additional for grave shift SUMMARY: To register hotel guests. - Anticipate and respond to guests in a friendly and positive manner processing check-ins / check-outs and special requests, verifying billing and creating reservations - Provide information about the property and its amenities - Monitor room availability and follow restrictions and booking policies and procedures - Adhere to cash handling and financial transactions policies and procedures - Use equipment properly and adhere to cost controls to reduce expense and waste - Generate Property Management System reports and complete shift reconciliation - Provide clerical support - Knowledgeable of hotel emergency procedures IDEAL CANDIDATES HAVE: Required: - 1+ years prior guest service experience - High attention to detail and accuracy - Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows - Excellent verbal and interpersonal communication skills - High level organizational skills and the ability to adapt quickly to changing priorities - Excellent problem solving skills - Proven to accurately type - Ability to enthusiastically and professionally sell and / or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenues - Ability to answer a multi-line phone system in a professional and courteous manner - Ability to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessary Preferred: - One (1) year switchboard and/or reservations experience - One (1) year cash handling experience ~ Four reasons why our Team Members have chosen to stick around for 20+ years!~ o The People - amazing to work with and to take care of. o The Benefits - affordable health coverage, no cost on-site clinic, 401(k) and match and so much more. o The Career - well-paying opportunities to develop and grow with or without a degree. o The Little Things - Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!