Location: Davis,OK, USA
We are currently looking for a Part Time 38 Front Desk Clerk to join our team located at the The Inn at Treasure Valley Summary: Responsible for processing guest reservations, registrations, payments, departures, and answering the switchboard ensuring our guests have a positive experience. Responsibilities: * Provides first class customer service - courteous and helpful to all internal and external customer types - Answers questions in a courteous and professional manner - Partners with internal and external services as needed to ensure appropriate referral is made - Greets and engages with a smile - Determines needs, seeks positive experience and outcomes * Completes all training and development requirements and participates in continuing education opportunities * Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types - Maintains general upkeep of work area and maintains a safe environment - Maintains and promotes professionalism - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics - Adheres to Chickasaw Nation dress code standards * Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc. * Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc. * Cleans assigned area - Cleans and sweeps floors - Cleans and sanitizes bathrooms - May empty ash trays - Disposes of trash - May clean exterior areas such as parking lots and sidewalks - Aligns seats close to machines in gaming areas * Processes all inquiries received, arrange, coordinate and confirms all hotel reservations through the Lodging Management System (LMS) * Actively assist in marketing of casino, hotel, citizen, employee and or other events, promotions and activities to both internal and external customers as assigned * Prepares daily reports * Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received - Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received - Provides accurate change for cash purchases - Processes discounts, refunds, exchanges, coupons accurately - Balances register/terminal and completes reports for receipts, cash balance - May perform minor trouble shooting of POS - Maintains accurate cash count and assume responsibility for any shortages at end of shift - May be responsible to confirm POS pricing updates * Performs all other duties as assigned Competencies: Essential: * Able to follow instructions, both written and oral * Able to adhere to all scheduling and attendance requirements * Ability to work independently * Honesty, truthfulness, reliability, accountability * Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines * Proficiency in computer applications specific to role * Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management * Writes effective communications with team, departments, guests and management Skills: Experience: Essential: * No prior experience required. Education: Essential: * High School, GED or Equivalent Credentials: Essential: * Pass gaming background check * Gaming license or permit as required by assigned position Working Conditions: Essential: * May work where cigarette smoking occurs * Bright and Flashing lights * Customer service * Fast-paced * Computers, printers, phones * Communications phone, computer * Communications written, verbal * Intent to sell, increase sales, excellent service * Pass pre-employment drug test * Use computer up to 75% of shift * Operate normal office equipment * Sometimes lift and or carry up to 25 lbs * Sitting up to 100% of shift * Standing up to 75% of shift * Walking up to 25% of shift * May work day shift * May work evening shift * May work holidays * May work night shift * May be on-call * May work rotating shifts * May work weekend shift