Front Desk Clerk
: Job Details :


Front Desk Clerk

PrairieBand Casino & Resort

Location: Mayetta,KS, USA

Date: 2024-12-06T08:59:58Z

Job Description:

Handles all transactions at the front desk in an efficient and friendly manner while ensuring guest satisfaction.

ESSENTIAL DUTIES AND Responsibilities:

* Handles all guests interactions in a courteous and friendly manner

* Completes guest check-in and check-out procedures to include room assignments and reassignments as needed

* Secures payment for accommodations and gives proper change when required

* Handles special requests in a manner that ensures guest satisfaction

* Makes reservations and handles cancellations

* Answers incoming guest phone calls and transfer appropriately

* Maintains a clean and orderly working environment including both the front desk area and hotel lobby

* Functions as Telecommunications Service Agent, Gift Shop Attendant or RV Park Attendant when assigned

* Perform training duties as assigned

* Adheres to professional appearance standards as outlined in the Prairie Band Casino & Resort Team Member Handbook

* Must meet attendance guidelines as outlined in the Prairie Band Casino & Resort Team Member Handbook

* Adheres to regulatory, departmental and company policies in an ethical manner and encourages other to do the same

* Other duties as assigned

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Required

* Must be 18 years of age

* High School diploma or GED

* Excellent written and verbal communication skills

* Ability to work well with team members, as an individual and with supervisory staff

* A record of satisfactory performance and reliability in all prior and current employment

Preferred

* Experience in hospitality industry

* Prior cash handling experience

* One year of experience in a customer service related field

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

* Physically mobile with reasonable accommodations

* Able to bend, reach, kneel, twist and grip items while working at assigned area

* Respond to visual and aural cues

* Must be able to read, write, speak, and understand English

* Able to maintain a flexible schedule to include various shifts, weekends, and holidays

* Operate in mentally and physically stressful situations

* Able to stand and walk for 7-8 hours with breaks

* Must be able to meet the two three or light work requirements based on the Department of Labor Dictionary of Titles: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.

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