Front Desk Clerk
: Job Details :

We are currently looking for a Part Time 38 Front Desk Clerk to join our Treasure Valley Hotel Front Desk team located at the The Inn at Treasure Valley working .Summary:Responsible for processing guest reservations, registrations, payments, departures, and answering the switchboard ensuring our guests have a positive experience.Responsibilities:* Provides first class customer service - courteous and helpful to all internal and external customer types- Answers questions in a courteous and professional manner- Partners with internal and external services as needed to ensure appropriate referral is made- Greets and engages with a smile- Determines needs, seeks positive experience and outcomes* Completes all training and development requirements and participates in continuing education opportunities* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types- Maintains general upkeep of work area and maintains a safe environment- Maintains and promotes professionalism- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics- Adheres to Chickasaw Nation dress code standards* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.* Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.* Cleans assigned area- Cleans and sweeps floors- Cleans and sanitizes bathrooms- May empty ash trays- Disposes of trash- May clean exterior areas such as parking lots and sidewalks- Aligns seats close to machines in gaming areas* Processes all inquiries received, arrange, coordinate and confirms all hotel reservations through the Lodging Management System (LMS)* Actively assist in marketing of casino, hotel, citizen, employee and or other events, promotions and activities to both internal and external customers as assigned* Prepares daily reports* Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received- Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received- Provides accurate change for cash purchases- Processes discounts, refunds, exchanges, coupons accurately- Balances register/terminal and completes reports for receipts, cash balance- May perform minor trouble shooting of POS- Maintains accurate cash count and assume responsibility for any shortages at end of shift- May be responsible to confirm POS pricing updates* Performs all other duties as assignedCompetencies:Essential:* Able to follow instructions, both written and oral * Able to adhere to all scheduling and attendance requirements* Ability to work independently* Honesty, truthfulness, reliability, accountability* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines* Proficiency in computer applications specific to role* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management* Writes effective communications with team, departments, guests and managementSkills:Experience:Essential:* No prior experience required.Education:Essential:* High School, GED or EquivalentCredentials:Essential:* Pass gaming background check* Gaming license or permit as required by assigned positionWorking Conditions:Essential:* May work where cigarette smoking occurs* Bright and Flashing lights* Customer service* Fast-paced* Computers, printers, phones* Communications phone, computer* Communications written, verbal* Intent to sell, increase sales, excellent service* Pass pre-employment drug test* Use computer up to 75% of shift* Operate normal office equipment* Sometimes lift and or carry up to 25 lbs* Sitting up to 100% of shift* Standing up to 75% of shift* Walking up to 25% of shift* May work day shift* May work evening shift* May work holidays* May work night shift* May be on-call* May work rotating shifts* May work weekend shift