Location: New York,NY, USA
Overview
Responsible for the day-to-day running of the front desk reception, including ensuring all issues raised by residents and visitors is handled promptly, responding to telephone calls, resident questions, check-ins, and check-outs, Also, handling other clerical tasks. The ability towork flexible hours (e.g., Weekends and Holidays).
Responsibilities
* Undertake front desk daily duties.
* Keep records of arrivals and departure of residents
* Attend to residents needs and concerns in a friendly and cordial manner.
* Ensure that residents follow all in-house rules and policies.
* Ensure all visitors (family, friends, and delivery persons.) and all non-Salvation Army/Sodexo employees working in building sign in/out and provide them with a visitor's pass, visitors are to be politely challenged as to the reason for entering the residence.
* Assist the Admissions department as needed, as agreed by Director of Operations
* Assist with creating photo IDs for all new residents and verify Markle resident IDs.
* Monitor security video cameras and reports to administration unusual activities.
* Process payments for fees.
* Answer calls in a polite, friendly manner and forward calls or take messages as needed.
* Accept packages and faxes and sort out daily mail.
* Be aware and sensitive to the cultural and social population served.
* Contact and inform the maintenance department of the floor number when the fire alarm rings.
* Maintain log for borrowed resident keys.
* Handling application and other clerical tasks.
* Assist with room inspections as needed for current residents and incoming residents.
* Monitor RDP database.
* Maintain log for keys.
* Assist with preparation of welcome packages for all arriving guests as needed.
* Supervise security guards.
* Monitor use of the fitness center including securing and processing approved Informed Consent and Waiver of Liability for residents participating in the fitness activities and program using the fitness room.
* Perform other tasks and duties as assigned by the Salvation Army administration.
Qualifications
* High School Diploma or GED
* Ability to communicate effectively in English (written and verbal)
* Good Computer Skills (Microsoft Office)