Front Desk Clerk (Markle Evangeline Residence)
: Job Details :

OverviewResponsible for the day-to-day running of the front desk reception, including ensuring all issues raised by residents and visitors are handled promptly, responding to telephone calls, resident questions, check-ins, and check-outs. Also, handling other clerical tasks. The ability to work flexible hours (e.g., weekends and holidays) is required.ResponsibilitiesUndertake front desk daily duties.Keep records of arrivals and departures of residents.Attend to residents' needs and concerns in a friendly and cordial manner.Ensure that residents follow all in-house rules and policies.Ensure all visitors (family, friends, and delivery persons) and all non-Salvation Army/Sodexo employees working in the building sign in/out and provide them with a visitor's pass; visitors are to be politely challenged as to the reason for entering the residence.Assist the Admissions department as needed, as agreed by the Director of Operations.Assist with creating photo IDs for all new residents and verify Markle resident IDs.Monitor security video cameras and report unusual activities to administration.Process payments for fees.Answer calls in a polite, friendly manner and forward calls or take messages as needed.Accept packages and faxes and sort out daily mail.Be aware and sensitive to the cultural and social population served.Contact and inform the maintenance department of the floor number when the fire alarm rings.Maintain a log for borrowed resident keys.Handle applications and other clerical tasks.Assist with room inspections as needed for current and incoming residents.Monitor RDP database.Maintain a log for keys.Assist with the preparation of welcome packages for all arriving guests as needed.Supervise security guards.Monitor the use of the fitness center, including securing and processing approved Informed Consent and Waiver of Liability  for residents participating in fitness activities and programs using the fitness room.Perform other tasks and duties as assigned by the Salvation Army administration.QualificationsHigh School Diploma or GED.Ability to communicate effectively in English (written and verbal).Good computer skills (Microsoft Office).#J-18808-Ljbffr