Location: Bronx,NY, USA
The Arches Concierge position: Welcome tenants with enthusiasm o Welcome email, move-in procedure o Setup keys with office (1 fob and 1 mailbox key), mailbox labels o Coordinate key pick up with tenant and front desk elevator reservation o On key pick up- Close the key event: Photo ID (physical ID) that matches BL info, Building Profile pic, confirm contact info (while introducing what the front desk ishere to provide: Front desk instruct., package system, deliveries, guests) o Tour the building: Building WIFI password, Amenities (rules, reservations, rentals, memberships), Common areas (laundry, package rooms, garage) o Apartment tour: Walk thru Checklist, Switches for outlets, Thermostat instruct. Volume control, Dishwasher soap warning, Kitchen sink leak prevention, No smoking, proper garbage disposal, Con ed account setup, Lockout fees o Go Over the apps: Buildinglink credentials, TWA setup, Control4 if applicable, Payrange, Luxor, (Mind & body) o Welcoming gift in the apt (mug, keychain, pen, notepad) Arches branded gifts. o Folder withBrochures(rules), community info, coupons, Network info, garage info/bike storage o Update Spreadsheet and email management after move-in Tenant Move-out o Week prior setup elevator reservation with front desk o Key turn-in after super inspection of unit o Update Spreadsheet and email management Tenant Experience Assistance o Assist tenant issues (if issue is management related be the middle ground for solution) (bilingual, unresolved issues, complaints orsuggestions) o Direct communication with proper management staff Hours 12pm-6pm Monday-Friday 30 hours a week 1 EVENT per month Manage services and vendors (Mind & body)