Job description
We are looking for Guest Services Representatives to make our clients feel welcome and ensure their pleasant and comfortable stay at our resort. What is the role of a Guest Services Representative? Guest Services Representatives responsibilities include greeting clients as they arrive, coordinating their check-ins and check-outs and informing them about the hotel's facilities, as well as coordinating activity and dinner reservations in the surrounding area. You will offer stellar customer service and provide memorable hospitality experiences for our guests. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel's image by answering guests' requests and making sure our visitors are satisfied.
Responsibilities
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests' requests
- Actively listen to and resolve complaints
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences and programs offered
- Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
- Recommend local tourist spots, including places to dine, shop and sight-see
- Book activities and dinner reservations on behalf of the guests
- Establish friendly relationships with regular hotel clients
Skills
- Hands-on experience with Hotel Management software (PMS)
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
Job Types: Full-time, Part-time, Internship
Pay: From $18.00 per hour
Benefits:
- Flexible schedule
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)