Location: Bethlehem,PA, USA
***St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission* *of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.***
The Front Desk Coordinator performs, organizes, and prioritizes clerical functions with the Physical Therapy Department. The position includes answering the phone, patient registration, patient scheduling, insurance verifications and authorizations, word processing, filing, and general office duties.**JOB DUTIES AND RESPONSIBILITIES:**
* Answers the telephone in a timely manner, assists or directs the caller to the appropriate person or department.
* Receives and updates patient information.
* Maintains files in the appropriate order.
* Establishes and maintains accurate patient records and record filing system.
* Accurately completes the registration process in the current computer system.
* Verifies patients insurance benefits.
* Processes pre-certifications/authorizations depending on the special requirements of the patients insurance company.
* Schedules appointments considering patient needs and utilizing the clinic time efficiently.
* Confirms appointments and maintains a full department schedule.
* Communicates any scheduling problems to the Department Manager.
* Receives cash, checks, and credit card payments and prepares receipts.
* Distributes mail to clinical staff.
* Processes requests for release of information in accordance with the policies set forth by the Medical Record Department.
**PHYSICAL AND SENSORY REQUIREMENTS:**
Sitting up to eight hours per day, up to six hours at a time. Standing for up to eight hours per day, up to six hours at a time. Frequent fingering, handling, firm grasping. Frequent twisting and turning. Frequent lifting, carrying and pulling objects up to 50 lbs. Frequent stooping, bending, crouching, and reaching above shoulder level. Seeing as it relates to normal and peripheral vision. Hearing as it relates to normal conversation and telephone use.
**EDUCATION:**
High School graduate or equivalent. Excellent oral and written skills required to relate effectively with managers, patients, families, and staff at various levels. Demonstrates competency, as appropriate to the ages of patients served, in the ability to obtain and interpret information in terms of patients needs; a knowledge of growth and development, and an understanding if the range of treatment needed by these patients.
**TRAINING AND EXPERIENCE:**
Work processing experience required including mastery of MS Office (Word, Excel, and Access). Experience with other PC software (statistical database, presentation, etc.) essential. Three years related office experience required, preferable in a medical setting. Previous Rehabilitation experience preferred.
*Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!*
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locationBethlehem, PA - 2301 Cherry LnlocationBethlehem, PA - 2301 Cherry LnFounded in 1872, (SLUHN) is a fully integrated, regional, non-profit network of more than 17,000 employees providing services at 14 campuses and 300+ outpatient sites. With annual net revenue of $2.7 billion, the Networks service area includes 11 counties: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. Dedicated to advancing medical education, St. Lukes is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, St. Lukes established the Lehigh Valleys first and only regional medical school campus. It also operates the nations longest continuously operating School of Nursing, established in 1884, and 38 fully accredited graduate medical educational programs with 347 residents and fellows. St. Lukes is the only Lehigh Valley-based health care system to earn Medicares *five-star* ratings (the highest) for quality, efficiency and patient satisfaction. St. Lukes is both a Leapfrog Group and Healthgrades *Top Hospital* and a Newsweek Worlds *Best Hospital*. U.S. News & World Report ranked St. Lukes #1 in the Lehigh Valley and #6 in the state. Three of IBM Watson Healths *100 Top Hospitals* are St. Lukes hospitals. St. Lukes flagship University Hospital has earned the *100 Top Major Teaching Hospital* designation from IBM Watson Health nine times total and seven years in a row, including in 2021 when it was identified as THE #1 TEACHING HOSPITAL IN THE COUNTRY. In 2021, IBM Watson Health also named St. Lukes among the *15 Top Health Systems* nationally. Utilizing the Epic electronic medical record (EMR) system for both inpatient and outpatient services, the Network is a multi-year recipient of the *Most Wired* award recognizing the breadth of the SLUHNs information technology applications such as telehealth, online scheduling and online pricing information. St. Lukes is also recognized as one of the states lowest cost providers..