Job DetailsJob LocationClarksville Infusion Center - Clarksville, TNPosition TypeFull TimeEducation LevelHigh School Diploma / GEDTravel PercentageNo Travel RequiredJob ShiftMonday - Friday, rotating SaturdaysJob CategoryAdmin - ClericalDescriptionWe are looking for a Front Desk Coordinator to help us Redefine the Patient Care Experience!Are you ready to make an impact in our patients' healthcare journeys right from the very start? IVX Health is actively recruiting a Healthcare Front Desk Coordinator to join our team! We're looking for a highly motivated individual with a strong healthcare background, advanced technological skills, and a capacity for rapid learning. Above all, we are seeking someone who embodies exceptional customer service skills and is dedicated to enriching the patient experience.About IVX HealthAt IVX Health, our mission is to improve the lives of those we care for by redefining the care experience. As a national provider of infusion and injection therapy for patients with chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis, IVX Health offers a better approach to care-one that prioritizes convenience, comfort, and exceptional patient outcomes.We extend the same values to our team, striving to empower them to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.About the RoleAs a Front Desk Coordinator, you'll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.What You'll Do
- Deliver Exceptional Service: Greet patients warmly, answer phones professionally, and assist with patient questions or concerns.
- Manage Appointments: Schedule and reschedule appointments, ensuring all authorizations are obtained prior to visits.
- Coordinate Patient Flow: Collaborate with clinical staff to optimize efficiency and patient safety.
- Perform Administrative Duties: Maintain patient records, process payments, and reconcile daily transactions.
- Maintain a Welcoming Environment: Keep the front desk and reception area clean, organized, and well-stocked with supplies.
- Support Multiple Centers: Be prepared to provide coverage at other local centers within the region as needed.
What We're Looking For
- Experienced: You bring 1-3 years of front desk or administrative experience, ideally in a healthcare setting.
- Patient-Focused: You have a passion for providing exceptional service and can handle challenging situations professionally.
- Organized and Detail-Oriented: You excel at managing multiple tasks and maintaining accuracy in a fast-paced environment.
- Tech-Savvy: You are proficient in using standard office software and healthcare systems for scheduling and patient check-ins.
- Reliable and Self-Motivated: You thrive in collaborative settings and are dependable for both patients and your team.
Why You'll Love IVX HealthAt IVX Health, we believe in taking care of our team just as much as we take care of our patients. Here's what we offer:
- Comprehensive Healthcare: Medical, dental, and vision coverage, plus telemedicine services.
- Flexible Savings Options: Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA).
- Family Support: Fertility and family-building resources.
- Professional Development: Tuition reimbursement, CEU access, and career advancement opportunities.
- Generous Benefits: Disability coverage, life insurance, 401(k) matching, charitable giving programs, and referral bonuses.
- Work-Life Balance: Paid volunteer time and an inclusive, supportive culture.
Why This Role MattersAs the first person patients meet when they visit our centers, the Front Desk Coordinator is crucial to setting the tone for their entire healthcare journey. Your efforts will directly impact the patient experience and play a key role in IVX Health's mission to deliver exceptional care.If you're ready to bring your skills and passion for patient care to a company that values innovation, kindness, and teamwork, apply today and help us continue transforming lives through infusion care!QualificationsESSENTIAL COMPETENCIES AND SKILLS
- Professionalism - Ability to maintain a professional and positive attitude.
- Effective Communication - Demonstrates the ability to actively listen, express oneself clearly in interactions with others, and convey information effectively.
- Customer Service Oriented - Ability to anticipate, recognize, and meet the needs of both internal and external customers, including patients and referring providers' offices.
- Collaboration - Ability to work independently and as part of a team.
- Quick Learning Agility - Ability to learn to perform healthcare front desk tasks with proficiency, as defined by ease, speed, and accuracy of performance, including but not limited to:
- Administrative and clerical procedures such as patient scheduling, phones, and supply ordering.
- Medical terminology.
- Reading and reviewing insurance plan information and knowledge of insurance portals.
- Utilizing Electronic Health Records (EHR) systems, Practice Management platforms, and other software programs.
- Multitasking - Ability to handle multiple tasks and patients simultaneously in a fast-paced healthcare environment, understanding that patients physically present take priority.
- Attention to Detail - This role requires the ability to see and pay careful attention to details to be thorough and accurate in completing work tasks.
- Intermediate Computer Proficiency - Knowledge and ability to use standard office software applications including but not limited to Internet, Outlook, and Microsoft Office.
- Dependability - This role requires the ability to be reliable, responsible, and dependable for our patients, providers, and colleagues.
- Integrity and Confidentiality - Demonstrates the ability to adhere to honest ethical healthcare and business practices, including abiding by HIPAA guidelines and respecting patients' privacy.
REQUIRED EDUCATION AND EXPERIENCE
- High School Diploma or GED
- 1 - 2 years of experience in a front desk or administrative role, preferably in a healthcare setting (not required)
EEO STATEMENTIVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.