Are you a friendly, go-getter who is good with people? We are a reputable mental health group practice who is looking to hire a full time front desk coordinator. We are looking for someone who is experienced and reliable, has solid professionalism and wants to be a part of a flourishing team! If you are looking for a secure and rewarding position in a team-oriented, fast-paced environment, Exceptional Wellness Counseling is for you!In this role you will:
- Assess a large volume of phone calls and requests, both clinical and non-clinical in nature while providing superior customer service and maintaining a one call resolution standard.
- Schedule appointments, handle rescheduling and cancellations.
- Participate in team planning meetings
- Provide friendly Customer Service
- Enter new client data
- Handle complex or confidential situations
- Handle client concerns
Requirements:
- Professional and friendly presentation
- Proficiency in English
- Results-driven and patient
- A high degree of attention to detail and trustworthiness
- Ability to prioritize and manage multiple responsibilities
- Accepts training, correction, and feedback well
- Must have experience with professional phone scheduling, must be proficient with phone, email and text correspondence
- Prior experience in an office setting
- Must have knowledge of how insurance carriers work
- Experience or general knowledge of learning disabilities and behavioral issues is a plus.
- Ability to commute to the Manalapan and Shrewsbury office
Job Type: Full-timeSalary: $23 to $25 /hrBenefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Healthcare setting:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Manalapan Township, & and Shrewsbury NJ. Reliably commute or planning to relocate before starting work (Required)
Work Location: In person