Location: Baton Rouge,LA, USA
General Summary of Duties: We are looking to add a Part Time Front Desk Coordinator to our growing team of professionals. Your primary responsibility will be handling all front desk daily activities, including check-in, check-out, and scheduling/client reception. Duties will include but are not limited to handling daily schedules for physicians, accommodate emergency patients, and coordinate laboratory services if necessary. Your role involves maintaining a well-functioning front desk, greeting patients warmly, and managing administrative tasks efficiently to support smooth clinic operations.
Typical Working Conditions: Part Time. Multiple site urban, inner-city medical office practice. Requires prolonged standing, sitting, bending, stooping, and lifting.
Duties and Responsibilities:
* Appointment Scheduling and Client Reception (Face-to-Face and Telephone)
* Answer incoming calls promptly and professionally, efficiently screening calls and relaying messages.
* Schedule and cancel appointments; input no-shows and cancellations in scheduler for patients calling only on NS; create and mail new patient packets.
* Scan Demographic forms into charts and keep charts neat, organized, mounted and up to date for each visit.
* Prints daily schedules for all physicians.
* Strategically place emergency patients into the schedule on an ongoing basis and confirm all data/insurance for walk-ins and add-ons.
* Provide laboratory delivery and pick-up coordination, if needed.
* Process third party forms and managed care plan information.
* Provides back-up support to check-out and phone scheduler.
* Confirms all data/insurance for walk-ins and add-ons.
* Performs daily Front Desk phone voice mail checking.
* Place phone on Night Call prior to leaving for the day (for after hours on-call Practitioner paging)
* Greets patients in a prompt, courteous and professional manner.
* Makes follow-up appointments.
* Collects and posts self-pays, co-payments and/or past due amounts.
* Completes and reconciles encounter forms batches for each day.
* Records and reconciles all monies collected accurately and deposits all money daily into safe.
* Completes blood and test requisitions, billing information updates or other transactions, if needed.
* Maintains recall system and mails postcards or conducts follow up visits accordingly.
* Calls monthly MCO enrollees for appointments (EPSDT), new, etc.
* Confirm next day's appointments.
* Verifies insurances on next day appointments.
* Faxes patient charts and appointments to Ones Stop or Jewel Newman office and complete/maintain logs of processed MR request.
* Inventory all forms and restock daily.
Professional Requirements:
* Meet dress code standards; appearance is neat and clean.
* Wears identification while on duty.
* Maintains employee confidentiality.
Job Type: Part Time
Schedule: Monday - Friday
Benefits:
* Health Insurance
* Dental Insurance
* Vision Insurance
* Retirement Plan
* Paid Time Off
Education/Experience:
* Associate's Degree or higher
* A minimum of 1 year experience in reception or office management
* A minimum of 2 years' experience in medical office
* Knowledge of medical terminology
Physical Demands:
* Able to move intermittently throughout the workday.
* Able to sit and/or stand for long periods of time.
* Able to speak the English language in an understandable manner.
* Able to cope with interruptions, be flexible and be a team player.
* Possesses sight/hearing senses or uses prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
* Possesses flexibility, personal integrity, and the ability to work effectively with other staff members.
* Able to operate business machines, i.e., computers, copy machine, fax machine.
Working Conditions: Work is performed in an office environment.
Compensation: (Salary range commensurate with education and experience.)
Company's Website:
* brpcc.org