As a front desk coordinator, you are the first point of contact for visitors and clients, representing the face of Impel. Your primary responsibility is to ensure efficient and hospitable communication between individuals both within and outside the company. You will manage the front desk, handle incoming calls, manage incoming mail and package delivery, greet guests, and provide administrative support to various departments.
- Greet and welcome visitors with warmth and professionalism.
- Manage incoming calls, directing them to appropriate employees or departments.
- Maintain a tidy and organized reception/front lobby area.
- Assist guests with inquiries, providing information and guidance as needed.
- Provide general administrative support such as scheduling appointments, managing calendars, and handling correspondence.
- Assist with clerical tasks including photocopying, faxing, and filing.
- Coordinate mail distribution and courier services, including intake and delivery of incoming mail and packages to appropriate employees or departments.
- Serve as a communication hub, relaying messages and inquiries to relevant personnel, as needed.
- Communicate effectively with colleagues to ensure smooth operations.
- Address and resolve visitor and caller concerns promptly and effectively.
- Anticipate and proactively resolve potential issues to Maintain a positive environment.
Other
- Maintains confidentiality of work-related issues, records, and company information.
- Demonstrates a commitment to Diversity, Equity and inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating change.
- High school diploma or equivalent; additional certification in office management is a plus.
- Proven experience as a receptionist or in a customer service role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work well in fast-paced environments.