Job Description Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!
Job Summary: The Front Desk Fitness Attendant is responsible for creating the first and last impressions of the Club experience for the Members by providing all Warm Welcomes, Magic Moments, and Fond Farewells.
Day-to-Day: - Ensure that all Members and Guests check-in when using the Fitness/Spa/Sports Club and that all Members are addressed by name.
- Answer telephones promptly and courteously and direct all calls to the appropriate areas.
- Must be knowledgeable of the following as applicable: tennis court reservation policy, Personal Training, Fitness Programs, Youth Center reservation policy, Group Exercise class descriptions, class reservation schedules, and all upcoming club events and specials.
- To create personalized service for Members, including providing towel and water service while Members are exercising.
- To promote the facility amenities, programs and the Club while maintaining a high level of professionalism and service that aligns with the values, philosophies, and standards of the club.
- Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recovery, any complaints as soon as possible.
About You: - Customer service experience.
- Certification in CPR, First Aid and AED.
- High school diploma or equivalent.
Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook
Invited is an Equal Employment Opportunity Employer The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.