Front Desk GSR
: Job Details :

This position is responsible for the overall guest service and satisfaction of the department, works directly with supervisor/manager with the daily shift activities of the Departments. This position is primarily responsible for checking in/out guests and being the information center of the hotel. Ensures that they follow all rules and regulations and that all company expectations are maintained.DEPARTMENT OPERATIONSEnsure effective and efficient services are delivered to guests.Reviews and understands trends in reservations to ensure guest satisfaction while maximizing profits for the organization.Ensure that they have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.Helps mentor new hires so they may perform their duties in accordance with acceptable job standards.Ensures that they act within their areas of responsibility and that fellow coworkers receive fair and equitable treatment regarding their respective terms and conditions of employment.Helps supervisor/manager train new employees on job-specific tasks.Help cover for staff as necessary due to employee shortages.Understand that employees are scheduled to ensure excellent guest services are maintained in conjunction with efficiency and business needs.Identifies ways to increase efficiency or improve products and services.Remains alert to any unusual or questionable activity by casino Team Members, vendors, or gaming guest and takes appropriate action to correct the situation within established policies and procedures.Maintains excellent working relationships with other company staff, vendors, and contractors.Performs all other related and compatible duties as assigned. REGULATORY COMPLIANCEPerforms all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws.Maintains the Departmental Shift log(s) reviewing and noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.Judgment/Decision MakingForms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience. Avoid situations that could be deemed illegal or represent a safety hazard to fellow team members or guests. Communications Makes effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage, and company newsletter. QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Individuals must be at least 17 years of age. EDUCATION and/or EXPERIENCEHigh School Diploma (or equivalent) preferred. Hotel experience preferred. An equivalent combination of Customer Service and Communications experience preferred.KNOWLEDGE, SKILLS & ABILITIES:Must be punctual and dependable in reporting to work as scheduled and completing assigned tasks.Read, write, and speak the English language. Read professional publications, memos, emails, logs, newsletters, and documents.Protect the Company's value by keeping information confidential.Perform assigned tasks under supervision. Follow written and verbal instructions.Establish and maintain positive relationships with executive level management, other managerial and supervisory staff, and other Team Members. Work well alone or within a team.Present facts and recommendations in oral and written form. Prepare written reports and correspondence to upper management as required.Utilize MS Office products at basic (create new documents, open/edit existing documents) to intermediate (import/export data, create templates) skill level.Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities.Must be willing and able to work nights, weekends, and holidays.EMPLOYMENT AUTHORIZATION, WORK CARDS Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test. It is the responsibility of the Team Member to always have all appropriate document(s) current and valid.Valid Documents as required for I-9 Forms (No expired forms will be acceptable)PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of the job, the Team Member is regularly required to talk or listen. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle or feel objects, tools, or controls. The Team Member is occasionally required to reach with hands and arms, climb or balance and stoop, kneel, crouch or crawl. The Team Member must be able to lift at least 20 lbs. and push, pull or drag up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The Team Member is occasionally exposed to fumes or airborne particulates, including second-hand environmental smoke. The noise level in the work environment is mostly moderate and, on occasions, loud. The Team Member may be exposed to heat and cold and all-weather conditions depending on department area. The Team Member may be exposed to the risks associated in attempting to resolve issues with irate or difficult people. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This Company promotes a drug-free work environment.PUBLIC RELATIONSImportant attributes of any team member of OMDA-7 CLANS CASINOS, along with the official performance of duties, are personal appearances and public relations. Each Team Member is expected to make every effort to be well informed about the institution, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience, and tolerance will help each Team Member in all situations at the institution. DISCLAMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.