Location: all cities,SC, USA
JOB SUMMARY
The Front Desk/Housekeeping “Hybrid” position is to serve as our guests' first point of contact and manage all aspects of their accommodation. This position will help support the General Manager, Assistant General Manager, Housekeeping, and will include Manager on Duty responsibilities.
ESSENTIAL FUNCTIONS
-Must possess a hospitality attitude to promote a positive guest experience.
-Must possess a creative problem-solving skills.
-Hotel Front Desk Representative responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.
-Performing all check-in and check-out tasks
-Managing online and phone reservations
-Processing of payments including proper credit card verification and processing.
-Register guests and collecting necessary information (like contact details and exact dates of their stay).
-Welcome guests upon their arrival and assign rooms.
-Provide information about our hotel, available rooms, rates and amenities.
-Respond to clients' complaints in a timely and professional manner.
-Liaise with our housekeeping team to ensure all rooms are clean, well maintained and fully furnished to accommodate guests' needs.
-Maintain updated records of bookings and payments
-Handling customer complaints, listening to the guests, empathizing, and taking corrective measures to rectify the issue.
-Ensure suites are clean and properly stocked with supplies, according to Brand Standards.
REQUIREMENTS
Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred
Experience with hotel reservations software preferred
Customer service attitude
Excellent communication and organizational skills
Job Type: Full-time
KNOWLEDGE, SKILLS, AND PHYSICAL DEMANDS
• Excellent reading and writing and typing skills
• Excellent communication skills
• Ability to work with minimal supervision and follow written and verbal work instructions
• The individual occupying this position must be able to perform essential job functions and the general duties and responsibilities with or without reasonable accommodation.
• Firm and simple grasping are required for all aspects of work
• Reaching is required up to 80% of the time and may be combined with other activities such as pushing, pulling, and bending in all phases of work. Overhead reaching is limited to 20% of the time
• Pushing and pulling movements are required approximately 60% of the time for dusting, vacuuming, sweeping, moving supply carts, and making beds, etc.
• Lifting of supplies (linens, vacuum cleaners, etc.) occurs on a regular basis, but rarely exceeds 25 pounds. The maximum weight lifted is 40 pounds
• Standing and walking around the property up to 100% of the time
• Bending is required up to 80% of the normal work period while performing essential tasks
• Crouching, kneeling, stooping, and squatting are required for approximately 20% of the time, particularly when cleaning bathroom fixtures and facilities.
• Crawling or working from the knees is required occasionally, usually less than 5% of the time