Location: Mesquite,TX, USA
Who Are We?
We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we've been a trusted friend for our patients near and far. At Jefferson, we understand it takes more than clinical excellence to earn a patient's trust. It's of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs. We'll do whatever it takes to put a smile on each patient's face, so the rest of the world can see how amazing it is. We truly change people's lives. Do you want to be a part of our life changing team?!
Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving as the first impression and final memory for the interactions at Jefferson. Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies. Patient Concierges are also cross-trained on basic back office functions to help support the 5-star patient experience.
What You'll Do
+ Provide excellent customer service to patients
+ Be the first impression welcoming patients to the office and the final friendly face they see after their visit
+ Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assigned
Who We're Looking For
+ Someone dedicated to going above and beyond to ensure the best customer service and experience
+ Excellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office culture
+ Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing priorities
The Perks!
+ Competitive pay and bonus structure - starting salary $14/hour and bonuses of up to $800/month*!
+ New Grads welcome!
+ Growth and advancement opportunities for leadership roles
+ Vacation and PTO
+ $25,000 of Company-paid Life Insurance
+ Wide variety of additional benefits including:
+ Medical
+ Dental
+ Vision
+ Short-term and Long-term Disability
+ Health Saving Account
+ Flexible Spending Account
+ Dependent Care Spending Account
+ Supplement Life Insurance for you or your dependents
+ 401(k)
+ Accident
+ Critical Illness
+ Identity Protection
+ Team Member Assistance Program
Basic Qualifications
+ Customer service experience
+ High School Diploma or equivalent required
+ Intermediate Microsoft office proficiency, specifically Excel, Outlook and Word
Preferred Qualifications
+ Dental office management experience, especially in a multi-specialty office, highly preferred
+ Knowledge of Dentrix and Dolphin dental software
+ CPR-BLS, RDA, or other related dental certifications
Schedule:
+ 8 hour shift
+ Day shift
+ Monday to Friday
+ Weekend availability
Experience:
+ Customer service: 1 year (Preferred)
+ Reception: 1 year (Preferred)
+ Computer skills: 1 year (Preferred)
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