Front Desk
: Job Details :

Front Desk Associate Evenings & WeekendsYWCA Madison is looking for dependable and motivated individuals to work our Front Desk. This is a regular hire for continuous employment.The Front Desk Associate is responsible for maintaining a presence at the front desk providing security to the building by monitoring the traffic flow through the lobby and visitor access during Evening and Weekend shifts. Serves as a point of contact for building residents, directs clients to appropriate personnel, distributes information, responds to resident queries and complaints in a trauma informed manner, investigates disturbances, responds to emergency situations and completes the appropriate paperwork.One position is for 2-3 shifts a week (approx. 11-19 hrs/wk). Shifts are a combination of evenings (4:30pm-10pm), weekends (8am-4:30pm or 4:30pm-10pm) and occasional overnight hrs (10pm-8am, differential included/shift can be split). Ideal candidates must have availability for evening, weekend, occasional overnight hours to assist in the coverage of vacation & sick time of our overnight staff and be able to demonstrate excellence in customer service.A second position is open for Thursday, Friday and Saturday from 10 p.m. to 3 am. and assisting in coverage during evenings and weekends as needed (approx. 11-19 hrs/wk). Ideal candidates must have availability for evening, weekend, occasional overnight hours to assist in the coverage of vacation & sick time of our overnight staff and be able to demonstrate excellence in customer service.Ideal candidates will be at least age 18 and possess a High School Diploma, equivalency or be working towards degree completion and 6-12 months' work experience in customer service. Work experience in the area of residential housing, affordable housing programs, homeless shelter programs, and/or human services preferred though not required.Experience working with low-income populations; especially with individuals with mental illness &/or AODA issues, knowledge of Trauma Informed Care practices and the ability to make appropriate judgment calls during crisis situations preferred though not required. Candidates should support the mission of the YWCA: elimination of racism and empowerment of women; demonstrate multi-cultural competency and the ability to work with diverse populations. People of color and individuals bilingual/bi-cultural in English/Spanish are encouraged to apply. Must pass a caregivers background check.AA/EOE