FRONT DESK
: Job Details :

Who Are We?

We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we've been a trusted friend for our patients near and far. At Jefferson, we understand it takes more than clinical excellence to earn a patient's trust. It's of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs. We'll do whatever it takes to put a smile on each patient's face, so the rest of the world can see how amazing it is. We truly change people's lives. Do you want to be a part of our life changing team?!

Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving as the first impression and final memory for the interactions at Jefferson. Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies. Patient Concierges are also cross-trained on basic back office functions to help support the 5-star patient experience.

What You'll Do

* Provide excellent customer service to patients

* Be the first impression welcoming patients to the office and the final friendly face they see after their visit

* Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assigned

Who We're Looking For

* Someone dedicated to going above and beyond to ensure the best customer service and experience

* Excellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office culture

* Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing priorities

The Perks!

* Competitive pay and bonus structure - starting salary $14/hour and bonuses of up to $800/month*!

* New Grads welcome!

* Growth and advancement opportunities for leadership roles

* Vacation and PTO

* $25,000 of Company-paid Life Insurance

* Wide variety of additional benefits including:

* Medical

* Dental

* Vision

* Short-term and Long-term Disability

* Health Saving Account

* Flexible Spending Account

* Dependent Care Spending Account

* Supplement Life Insurance for you or your dependents

* 401(k)

* Accident

* Critical Illness

* Identity Protection

* Team Member Assistance Program

Basic Qualifications

* Customer service experience

* High School Diploma or equivalent required

* Intermediate Microsoft office proficiency, specifically Excel, Outlook and Word

Preferred Qualifications

* Dental office management experience, especially in a multi-specialty office, highly preferred

* Knowledge of Dentrix and Dolphin dental software

* CPR-BLS, RDA, or other related dental certifications

Schedule:

* 8 hour shift

* Day shift

* Monday to Friday

* Weekend availability

Experience:

* Customer service: 1 year (Preferred)

* Reception: 1 year (Preferred)

* Computer skills: 1 year (Preferred)