Job Summary: Represents the hotel to our guests throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences a superior stay. Job Duties:
- Maintains an inventory of vacancies, reservations and room assignments.
- Process same-day reservations, future reservations and cancellations.
- Knows room locations, types of rooms available and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all updates.
- Coordinates guest room maintenance work with the maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other hotel services.
- Ensures knowledge of daily activities and meetings taking place in the hotel and reports any unusual occurrences to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner and involves management according to their direction on how to handle complaints.
- Processes guest check-outs and handles monetary transactions and ensures customers' privacy is maintained.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned.
Qualifications:
- High school diploma or equivalent preferred.
- Previous hotel-related experience preferred.
- Ability to communicate with public, hotel staff and management in a professional manner.
- Knowledge of surrounding areas and local events.
- Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
- Able to properly secure guest information.
- Ability to learn policies and procedures.
- Skilled in the use of front office equipment and telephone etiquette.
- Ability to work a flexible schedule, including weekends and holidays.