Location: Austin,TX, USA
Who Are We?
We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we've been a trusted friend for our patients near and far. At Jefferson, we understand it takes more than clinical excellence to earn a patient's trust. It's of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs. We'll do whatever it takes to put a smile on each patient's face, so the rest of the world can see how amazing it is. We truly change people's lives. Do you want to be a part of our life changing team?!
Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving as the first impression and final memory for the interactions at Jefferson. Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies. Patient Concierges are also cross-trained on basic back office functions to help support the 5-star patient experience.
What You'll Do
* Provide excellent customer service to patients
* Be the first impression welcoming patients to the office and the final friendly face they see after their visit
* Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assigned
Who We're Looking For
* Someone dedicated to going above and beyond to ensure the best customer service and experience
* Excellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office culture
* Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing priorities
The Perks!
* Competitive pay and bonus structure - starting salary $13/hour and bonuses of up to $800/month*!
* New Grads welcome!
* Growth and advancement opportunities for leadership roles
* Vacation and PTO
* $25,000 of Company-paid Life Insurance
* Wide variety of additional benefits including:
* Medical
* Dental
* Vision
* Short-term and Long-term Disability
* Health Saving Account
* Flexible Spending Account
* Dependent Care Spending Account
* Supplement Life Insurance for you or your dependents
* 401(k)
* Accident
* Critical Illness
* Identity Protection
* Team Member Assistance Program
Basic Qualifications
* Customer service experience
* High School Diploma or equivalent required
* Intermediate Microsoft office proficiency, specifically Excel, Outlook and Word
Preferred Qualifications
* Dental office management experience, especially in a multi-specialty office, highly preferred
* Knowledge of Dentrix and Dolphin dental software
* CPR-BLS, RDA, or other related dental certifications