Location: Bronx,NY, USA
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Description
* Answer all incoming calls and manage department voicemail system
* Call patients to confirm their appointment for the next day
* Schedule and monitor all appointments for new admissions in eCW
* Reschedule No-Show appointments for medical and mental health providers
* Cancel and reschedule all appointments when providers call out
* Check-in each patient, review, and update demographic information including insurance and structured data
* Monitor waiting area and wait times for patients
* Scan charts for new admissions into appropriate folder in eCW
* Scan outgoing/incoming confidential documents including outreach letters and discharge paperwork
* Collect copayments and issue receipts
* Distribute and maintain metro card bank
* Monitor inventory, order office supplies, and maintain office equipment in operating condition
* Adhere to all regulations including agency, state and federal
* Maintain good working relationships with staff, patients, and visitors
* Attend meetings and trainings as directed by Program Director
* Perform other duties as assigned by Program Director
Requirements
* High School Diploma or General Equivalency Diploma
* Knowledge of behavioral health services/addiction treatment
* Minimum 2 years work related experience
* Strong communication, interpersonal, and organizational skills
* Must be able to read, write, and speak English
* Ability to speak, read, and write Spanish preferred