Front Desk Manager
: Job Details :

** Front Desk Manager**

**Job Category****:** Front Office **Requisition Number****:** FRONT003341 Showing 1 location **Job Details**

**Description**

**Job Purpose**

The Beautiful Embassy Suites Lombard is seeking a dedicated Front Desk Manager. The purpose of a Front Office Manager is to assure the overall success of the hotel by meeting or exceeding the guest expectation for service.

**Essential Job Functions**

* Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation

* Prepares work schedules in accordance with forecasted occupancy

* Supervises day to day activities of front desk, bell, and van drivers staff

* Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports

* Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork

* Coordinates staffing and payroll to conform with productivity and budgetary standards

* Prepares payroll and schedules are required; monitors actual vs. budget payroll activities

* Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis

* Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc .

* Participates in daily Yield Management Meetings.

* Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area

* Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter

* Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)

* Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required

* **Nothing in this job description restricts managements right to assign or reassign duties, work hours and/or responsibilities for this job at any time.**

**Experience/Education**

College degree in Hotel Administration; 2?3 years hotel management/supervisory experience or equivalent combination of education and experience.

*Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.*

**Qualifications**

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