Front Desk Manager
: Job Details :

** Front Desk Manager**

**Job Category****:** Management **Requisition Number****:** FRONT01087 Showing 1 location **Job Details**

**Description**

**Major Duties and Responsibilities:**

+ Provides an issue free work environment through motivation, support, empowerment and development for all personnel.

+ Proactively strives to build positive working relationships through teamwork and clear communication resulting in win/win decisions.

+ Ensures that all decisions and resulting actions are aligned with the Affinia policy of 100% guest satisfaction producing a high level of service.

+ Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience.

+ Proactively participates in the comprehensive sales and marketing efforts.

+ Oversee the hotel and all hotel staff working overnight and hold each accountable to the designated job function.

+ Balances and audits for accuracy room revenue, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues;

+ Balances and audits for accuracy all room and tax charges, cashier reports, credit card reports and house accounts;

+ Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.

+ Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information;

+ Responsible for training and development, performance evaluations and counseling of all Night Audit staff.

+ Performs Guest Service Agent and Night Audit duties

+ Assists in continuously evaluating the performance of staff and takes corrective actions when necessary.

+ Maintains and accounts for assigned cash bank and front office cash record.

+ Responds quickly to guest requests in a friendly but professional manner. Consistently follows up to ensure guest satisfaction that meet and exceed our service standards.

+ Reviews arrivals and ensures all guest preferences and special requests are fulfilled.

+ Responds to guests feedback from World Class Customer Satisfaction Surveys.

+ Assists in Fire Safety Program.

+ Familiar with Crisis Manual and able to put into action as needed.

+ Facilitates the training and development of associates.

* **Trains on and executes all applicable Affinia Standard Operating Procedures.**

* Performs miscellaneous duties as required

* **L****eadership Skill Requirements:**

* *Consistently demonstrates our established Leadership Competencies:*

* Vision and Strategic Leadership

* Change Leadership

* Customer Satisfaction and Quality Leadership

* Learning and Development Passion

* Teaming

* Communication

* Associate Satisfaction Leadership

* **Technical Skill Requirements:**

* Ability to multi-task, prioritize and work in a fast paced environment.

* Ability to create, implement and analyze manual and automated reports.

* Knowledgeable of all market segments, management strategies and techniques.

* Operational knowledge of reservations and national sales process.

* Knowledgeable of all corporate department functions.

* Ability to develop and deliver effective training.

* Knowledgeable of advertising and marketing functions.

* Comprehensive knowledge of Top Accounts for the Hotel, NYC markets, trends and all Affinia rates.

* Comprehensive knowledge of personal computers and various property specific applications, such as Opera, hotSOS, and Microsoft Office.

* **Other Skill Requirements:**

* Consistently strives for continuous improvement while ensuring a high level of professionalism.

* Creative and innovative thinker who can bring thoughts to actions with speed.

* Analytical approach to problem solving, solutions-oriented.

* Strong oral and written communication, decision-making, organization and leadership skills.

* Ability to perform effectively under high pressure/volume, self-motivated, high energy and enthusiastic. *Essential:*

* **Experience and Qualifications:**

* College Degree or equivalent.

* two (2) years work experience in Hotel Night Audit

* Two (2) years work experience as a manager

* Experience with working in a union environment.

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