SkyBridge Luxury & Associates has partnered with a prestigious luxury hotel in New York City to source a highly motivated and experienced Front Desk Manager. The ideal candidate will be responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service from the moment they arrive until their departure. This role requires strong leadership skills, attention to detail, and a commitment to maintaining the highest standards of hospitality.
Key Responsibilities:
Guest Service & Operations:
- Oversee all front desk operations, including check-ins, check-outs, and guest inquiries, ensuring a seamless and exceptional guest experience.
- Lead and motivate the front desk team, providing guidance, training, and support to ensure consistent delivery of high-quality service.
- Handle guest complaints and issues promptly and effectively, resolving them to the satisfaction of both the guest and the hotel.
Team Leadership & Development:
- Supervise, train, and develop front desk associates, conducting regular performance reviews and providing feedback to foster professional growth.
- Schedule and manage the front desk team to ensure adequate coverage during peak times and efficient operations at all times.
- Foster a positive and collaborative work environment, encouraging teamwork and communication among front office staff.
Financial & Administrative Duties:
- Manage front desk budgets, including labor costs, supplies, and other expenses, ensuring that all financial targets are met or exceeded.
- Monitor room availability, rates, and occupancy to optimize revenue, working closely with the reservations and revenue management teams.
- Prepare and submit reports on front desk operations, guest feedback, and financial performance to the Director of Rooms.
Standards & Compliance:
- Ensure that all front desk operations comply with hotel policies, procedures, and brand standards, maintaining the highest levels of professionalism and service.
- Regularly inspect front desk areas, including the lobby and guest service areas, to ensure cleanliness, organization, and adherence to safety protocols.
- Stay informed of industry trends and best practices, implementing new strategies and technologies to enhance guest experiences and operational efficiency.
Qualifications:
- Bachelors degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum of 3-5 years of experience in a front desk or front office management role within a luxury hotel setting.
- Strong leadership and team management skills, with a proven track record of developing and motivating staff.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, team members, and management.
- Proficiency in hotel property management systems (PMS) and other front office software.
- Ability to work flexible hours, including evenings, weekends, and holidays as required by the hotels operations.