Overview The Front Desk Manager is responsible for ensuring the operation of the Concierge, PBX and Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay. Must have a continued focus on all Five Diamond Standards. Responsibilities
- Ensure compliance to Pre-Shift Previews.
- Prepare and conduct all Front Office interviews and follow hiring procedures.
- Develop associate morale and ensure training of Front Office associates.
- Participate in required M.O.D. program as scheduled.
- Review Front Office staff's worked hours for payroll and submit to accounting on a timely basis.
- Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Ensure associates greet and welcome all guests approaching concierge desk and valet stand.
- Carry a radio/cell phone when on duty. Operate radios/cell phones efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio/cell phone etiquette within the department.
- Maintain lobby during peak times and as needed.
- Manage and organize large turns (check in-check out)
- Ensure participation within weekly staff meetings.
Qualifications
- At least years of progressive experience in a hotel or a related field; or a 2 year college degree and at least 1 year of related experience; or a 2 year college degree and 2 or more years of related experience.
- Supervisory experience required.
- Must be proficient with computers, to include spreadsheets and word processing.