FRONT DESK RECEPTIONIST - CHECK IN & REFERRAL COORDINATOR
: Job Details :

Cosmetic Physician Partners has established a chain of medical aesthetic clinics throughout the United States. Our mission is to offer exceptional leadership, support services, and an unparalleled brand experience to deliver remarkable outcomes. Our ultimate aim is to improve the quality of life forboth our clients and team members.We are looking for a Front Desk Receptionist - Check-In & Referral Coordinator to support our partner, West Michigan Plastic Surgery, in their mission to provide their patients with a comprehensive plastic surgery experience in which their total health is at the core of their treatment. Reports to: Practice Manager Job Summary: This position is responsible for day-to-day administrative and general office duties including word processing, filing, faxing, and data entry. Receives incoming telephone calls in a prompt, courteous, and professional manner and greets/assists patients in the same manner. Primary Job Responsibilities:

Welcomes patients/clients/visitors, determines the purpose of visit and directs them to appropriate person or department(s).

Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.

Notifies employees to meet visitors and directs visitors to appropriate waiting areas.

Functions as referral specialist by managing all referrals that come into the office by phone or fax and ensures the collection of appropriate medical records with referring office.

Verifies with Physician that he approves referrals & then schedules appointments.

Answers incoming on-line and/or phone inquiries from potential patients regrading injections, MedSpa services, cosmetic procedures, specials & events, etc.

Daily - checks the info e-mail account and distributes emails to the appropriate staff

Daily - ongoing checks for incoming Leads in CRM system and responds same day to all leads per protocol.

Responds to answering service messages immediately in the morning & after lunch.

Acquires Auto & Workers Comp information for new patients

Prints & distributes daily patient schedule to providers and Hand Therapy

Daily scans documents into EMR system per patient and under correct tab

Enters patient demographics into Practice Management system daily

Reviews charts for the day & prepares any missing Superbills

Facilitates patient flow and communicates delays with patients and clinical staff.

Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.

Appropriately and courteously screens solicitors for relevance to organization needs.

Verifies lab pick up

Accepts payments in office and over the phone for patient balances

Records cash payments in receipt book

Takes weekly inventory counts for product per protocol

Explains financial requirements to the patients or responsible parties and collects copays as required.

Responsible for keeping the reception and patient waiting areas, and office files clean and organized.

Monitors medical office supplies and inventory needs, places office supply orders and oversees office equipment.

Provides back up & coverage for Front Desk-Check Out position during clinic and PTO

Performs other duties as assigned by physician and/or Practice Manager

Education: High school diploma or equivalent. Experience: One year of experience in reception in a medical office setting. Education/Certification/Licensing Requirements:

• Prefer completion of a course in Medical Terminology.

Additional Requirements:

• Willingness to work evenings and/or weekends as needed.
• Wiliness to attend continuing education courses at the request of the employer.

Compensation: $17-$19/hour + 10% commission on all product sales Schedule: 32 hours/week Performance Requirements: Knowledge:

Knowledge of medical terminology and organization services.

Knowledge of staff responsibilities to accurately direct callers.

Knowledge of administrative processes, procedures, claims processing, and preparing patient charts.

Knowledge of basic math and modern office procedures.

EMR & Practice Management systems

Skills:

Ability to use multi-line phone system, including transferring calls and paging.

Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.

Ability to use word processing software.

Ability to type a minimum of 45 WPM and operate a 10 key calculator

Adequate hearing to answer phone and speak with patients.

Ability to speak clearly and loudly enough to be heard by callers and patients.

Abilities:

Ability to works well under pressure with minimal supervision.

Ability to elicit appropriate information to route calls to the appropriate person.

Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.

Ability to competently use Microsoft Office, and appropriate practice management software.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc. Work Environment: Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office. Mental/Physical Requirements: (Documenting physical demands and work environment conditions ensures ADA compliance.) Either go to this link to customize and insert MGMA's ADA Matrix for this position or, modify and use this recommended statement: Must possess the physical and mental abilities to perform the tasks normally associated with a Receptionist involving sitting approximately 90% of the day with occasional standing, walking, reaching and lifting. Periodic stress occurs from handling many calls and dealing with patient requests.