Job DetailsLevelExperiencedJob LocationNew York - New York City, NYPosition TypeFull TimeEducation Level4 Year DegreeSalary Range$19.00 - $19.00 HourlyTravel PercentageNegligibleJob ShiftDayJob CategoryEducationDescriptionPOSITION SUMMARY:Under the general supervision from the Sr Director of Operations & Administration, the New York Film Academy (NYFA) Front Desk Receptionist will perform requested clerical support for the assigned NYFA departments; communicate various information regarding activities and/or response to requests; and provide for timely and accurate distribution of materials. Will assist incoming students and guests being the first point of contact for NYFA. REPRESENTATIVE RESPONSIBILITIES:The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The day-to-day duties required of this position may vary.
- Answer phones for the purpose of screening calls; transferring calls; respond to inquiries and emails; and taking message.
- Serve as frontline resource to entire office.
- Daily use of internal database to update student database.
- Assist with receiving and processing application materials for Adminssison Enrollment Team.
- Assist with organizing logistics and plan schedules for new student registrations/orientations.
- Assist Admissions teams as needed with filing, paperwork and phone calls.
- Assist all NYFA staff with copying, filing, mail and data entry as requested by the Sr Director of Operations & Administration.
- Responds to inquires of staff, other educational institutions and the public for the purpose of providing information about the New York Film Academy.
- Run daily Filemaker report listing newly submitted/updated applications for international students attending NY , LA, SoBe full time programs.
- Send NYFA International Student Office - F1 Student Visa Information and I-20 application to international applicant emails , via Filemaker.
- Other related duties as assigned by the Sr Director of Operations & Administration; and by senior management.
KNOWLEDGE AND COMPETENCIES:
- Excellent interpersonal skills with demonstrated ability to develop and maintain positive working relationships with individuals from diverse backgrounds including students and parents.
- Demonstrates cultural humility in all interpersonal interactions
- Excellent written and verbal communication skills.
- Excellent skills in database management and record keeping.
- Excellent organizational skills and attention to detail.
- Basic math
- Strong customer service skills with the ability to meet and serve the public, both in person and by telephone, tactfully and effectively.
- Understand written procedures, write routine documents, and speak clearly; and understand multi-step written and oral instructions.
- Ability to work independently with minimal supervision.
- Ability to analyze and present complex data.
- Ability to communicate effectively both orally and in writing.
- Ability to work with frequent interruptions and changing in priorities.
- Skill in handling conflict and uncertain solutions.
- Ethical / Honest - evidence of the practice of a high level confidentiality.
- Service and Action oriented does what it takes to meet the expectations of customers.
- Collaborative enlists information from all sources to ensure the best solution to an issue.
EDUCATION, EXPERIENCE and CERTIFICATION:
- Bachelors Degree in related field. Experience may substitute for required education up to 4 years.
- 1-2 years administrative experience in a higher education setting.
- Experience in handling high volume of calls and in-person requests in an office setting.
- Experience working in an higher education, academic setting.
- Experience working in a fast pace, multi-tasking, results drive environment with attention to detail.
- Experience using Filemaker Pro.
- Intermediate proficiency with Microsoft Suite Word, Outlook, Excel, PowerPoint.
New York Film Academy (NYFA) is an equal opportunity employer. Prospective employees will receive consideration without discrimination because of race, creed, color, sex, gender, gender expression, gender identity, sexual orientation, age, religion, national origin, ancestry, mental disability, physical disability, medical condition, genetic information, marital status, military and veteran status, or any other basis protected by law.