Location: Palatine,IL, USA
Job Description General Function: Serves as the primary in person or virtual contact to the public at the Admissions Outreach Front Desk. In addition, this position provides support for the department at events and assists with responding to new student inquiries through phone, text, and email. Responsibilities Characteristic Duties: Assists prospective students by checking them in for appointments, joining the drop-in queue or applying for admissions. Answers phone calls, makes appropriate referrals and provides exceptional customer service. Assists the Operations Manager with the hiring, training and scheduling of front desk staff. Directs the day-to-day activities of front desk student staff in the absence of department leadership. Responds to student requests and inquiries through the Salesforce CRM. Maintains the Admissions Outreach case queue in Salesforce. Conducts campus tours with prospective students and families. Updates front desk support materials, standard operating procedures and information folders monthly. Provides office and team members support with special projects and events. Assists Operations Manager and Senior Specialist with event planning and coordination. Conducts monthly inventory summary of all marketing and promotional materials within department. Performs related duties as assigned. Working Conditions/Physical Requirements: Work is primarily indoor and sedentary in nature. Equipment/Tools Used: Utilizes standard office equipment, including computers, in order to perform the duties of the job. Supervision: Under direct supervision of the Director of Admissions Outreach. Receives oral and written instructions regarding assignments. May receive direction from Admissions Outreach Operations Manager or Senior Specialist, Admissions Initiatives. Qualifications Minimum Acceptable Qualifications: Education: High school graduate or equivalent. Associates degree preferred. Experience: Minimum of two years working in a general office or customer service setting. Work in a high volume, fast-paced environment is a plus. Excellent verbal and written communication skills required. Experience using Banner SIS or Salesforce CRM a plus. Bilingual preferred. About Us We are Harper Collegethe college in your community. The College was established by referendum in 1965 and opened September 1967. It is named for Dr. William Rainey Harper, a pioneer in the junior college movement in the United States and the first president of the University of Chicago. Harper College is now one of the nation's premier community colleges and one of the largest, serving approximately 29,000 students annually in Chicago's northwest suburbs. The College's academic programs prepare students for rewarding careers and for transfer to four-year universities. Harper offers associate degree and certification programs, advanced career programs, workforce training, professional development, continuing education classes, accelerated degree options for adults and developmental education programs. About the Team Admission Outreach provides information for the future students, high school counselors and guardians/parents in an effort to help them learn the academic programs and opportunities that await them at Harper College