Location: Boston,MA, USA
Contract-to-hire role for an onsite (5 days/week) Corporate Concierge/Receptionist for a global SaaS (software) firm located at 23 Drydock in Boston.
Sorry, no third parties. Must be able to become Capstone's W2 employee from the start of the engagement.
Job Posting ID:ADSKJP00008063
PURPOSE:
Our receptionist/concierge is responsible for providing superior customer service to our clients, visitors, and employees.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Maintain professional appearance of building lobby and reception area.
• Ensure meeting rooms serviced appropriately prior to meetings/events and assist with large events set up, room reservation, planning, and execution.
• Coordinate with build space manager and ensure liability waivers are signed and recorded before entering the Tech center.
• Receive/ distribute mail and perform shipping functions for facility.
• Function as a liaison between event coordinators, customers, vendors, and visitors.
• Support, manage visitor tours and function as an ambassador to event coordinators.
• Create new access badges (all types) and assist visitors for meetings.
• Ability to demonstrate excitement and pride to be part of our team.
• Professionally manages all phone calls and routes callers and answers questions in a timely and courteous manner.
• Manage card key access and/or photo ID system for building and grant access to employees.
• Maintains security requirements by ensuring visitors and contractors sign visitor log and by distributing guest badges.
• Alerts Security or Facilities staff of any disturbances or potentially issues.
• May function as point of contact in case of an emergency or disaster, coordinating with Facilities staff.
• Coordinate taxi service, van service or contracted bus service for large meeting and events.
• Assist with events for company within the Conference Business Center and executive conference room which include room reservation, meeting preparations, and planning.
• Uses company intranet to look up employees' contact information.
• Communicate with employees on site-specific issues.
• Generate purchase orders using Ariba and manage expense in concur.
• Distributes all outbound mail in time for daily departure by courier or USPS. Manages international shipping function and becomes familiar with relevant shipping rules and regulations.
• Manages conference room bookings, loaner equipment (remote controls, adaptors, headphones, etc.) distribution.
• Responsible for corporate transportation program which includes shuttles, Building parking, Garage Parking, and taxi service.
JOB REQUIREMENTS
• Minimum high school diploma or GED
• Multi-tasking skills
• Concierge/Front desk reception experience between 1-3 years
• Professional appearance and demeanor
• Energetic and detailed-oriented
• Basic computer knowledge, i.e., MS Word, Excel, SharePoint a Plus
• Customer Service experience
• Organization is necessary for someone in this position.
• Ability to pass a comprehensive background check.
• Problem solving: Concierges face all kinds of problems and issues and must readily solve these to the satisfaction of guests.