Responsible for:
- Receive and orientate visitors. Maintains accurate and complete sign-in/sign-out procedures for all visitors.
- Promptly, accurately, professionally and courteously receives calls/inquiries and directs and/or records and relays messages.
- Maintain reception station staffed during shift hours
- Maintains knowledge of current postal regulations and services frequently used by the organization, to include: accurate weighing, coding, sorting; affixing postage, properly addressing; and preparing certified/overnight/return receipt mail.
- Perform all activities related to sending and receiving mail. Notifies recipients.
- Signs for deliveries when necessary and notifies recipients.
- Ensures that postage system is operational and maintains monthly reports and balances.
- Ensures that common areas are equipped with office supplies as needed.
- Adheres to the confidentiality of organization matters and discussions, including organization fiscal and personnel related information.
- Performs routine office tasks necessary for the operation and presentation of a professional office.
- As needed, assists with clerical tasks to include typing, filing, proofreading, and maintenance of service logs and data entry.
Education: High school diploma or general education degree (GED).
Communication skills: Bilingual (English and Spanish). Excellent written and oral communication skills Ability to effectively communicate with people at all levels and from various backgrounds.
Technical Proficiencies: Working knowledge of Microsoft office. Must possess excellent time-management skills, outstanding organizational skills and problem solving skills. Must be an efficient, detail-oriented, and organized person who is responsive to deadlines and effective in a results-driven environment. Ability to comprehend and write simple instructions, short correspondence, and memos.
Judgment and Decision Making: Semi-routine work requiring some improvisation on isolated problems.