DescriptionAbout the Job Crandall & Katt, Attorneys at Law, a prestigious law firm in Roanoke, is seeking a dedicated and reliable Part-Time Front Desk Receptionist. This position offers regular hours from 11:00 AM to 3:00 PM, Monday through Friday, with no weekend work required. However, occasional on-call availability may be needed. We are looking for an experienced professional who can manage a busy phone system with grace and efficiency while handling other tasks with precision and warmth. The ideal candidate will have at least 1+ years of experience in a professional office, strong clerical skills, and maturity to handle various situations with wisdom and composure. Retired applicants are welcomed! If you're seeking a long-term career in a professional setting where you can contribute meaningfully and be valued for your work, this may be the opportunity you've been looking for. Join our team and find a place where you belong, are responsible, and are appreciated. Please send your cover letter, comprehensive resume, and references through Indeed to be considered for this position. Responsibilities Responsibilities to include, but are not limited to:
- Provide excellent customer service in a courteous and professional manner, offering general support to clients both in person and over the phone.
- Answer, screen, and direct telephone calls to appropriate personnel, and take messages as needed.
- Actively listen to clients, handling interactions with compassion and empathy.
- Communicate effectively with both staff and clients.
- Notify attorneys of any client issues or problems in a timely and appropriate manner.
- Distribute mail daily, including UPS, FedEx, and USPS packages.
- Perform clerical duties such as filing, scanning, photocopying, and faxing.
- Ensure the reception area and mailrooms remain tidy and presentable.
Skills
- Proficient with computer software, keyboarding, and online work.
- Strong interpersonal skills, with excellence in interacting with the public both on the phone and in person.
- Detail-oriented, dependable, adaptable, and compassionate.
- Proficiency with Canva is a plus.
Experience
- Required: 1+ years of experience in an administrative role.
- Preferred: Experience working in a law office.
Education
- Required: High School Diploma or GED
- Preferred: N/A
Language
- Required: English
- Preferred: Bilingual (English + Spanish is a plus)
About Us Crandall & Katt, Attorneys at Law provides caring and professional representation in personal injury cases throughout Southwest Virginia and across the Commonwealth. Since 1979, we have protected the rights of clients and helped them get their lives back on track following often catastrophic injuries. Now, with more than 100 years of combined experience, we are one of the largest plaintiffs' personal injury law firms in Southwest Virginia. We have built a respectable reputation for effective, caring and dependable service. We are proud to be an Equal Employment Opportunity employer and do not discriminate on the basis of any legally protected status with respect to employment opportunities. Crandall & Katt is focused on building an employee experience that includes appreciation, belonging, growth, and purpose for everyone. Benefits
- Work-Life Balance: Enjoy generous paid time off as well as paid holidays.
- Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we're proud to invest in you.
- Volunteer Opportunities: We offer an array of volunteer opportunities throughout the year to help give back to our Roanoke community.
- Team Building: Enjoy experiences that inspire bonds with your colleagues through a wide range of firm-sponsored team-building events, such as holiday celebrations and department outings.
Other Considerations Should Crandall & Katt choose to proceed with your application, please note that all applicants will be subject to a background check.