Responsibilities
The Receptionist implements the philosophy, policy, and procedures set forth by the senior management team while maximizing the highest level of customer service to fellow employees, guests and patients. The Receptionist maintains confidentiality of all patients' identities while they are being cared for at this facility as well as after treatment is completed. Performs other duties as assigned by the Supervisor.
Qualifications
Education:High school diploma/G.E.D.
Experience: Prefer recent experience in multi-line telephone reception or health care experience.
Competencies
This section describes what knowledge, skills, and abilities that demonstrate competency an employee in this position should possess.
- Knowledge of basic telephone etiquette.
- Knowledge of multi-line telephone system.
- Demonstrate above average problems solving skills.
- Demonstrate above average customer service skills to external and internal customers.
- Skill in organizing and prioritizing workload to meet customer needs.
- Skill in telephone etiquette and paging procedures.
- Effective oral communication skills.
- Ability to communicate effectively with patients and co-workers, families and other visitors.
- Ability to adhere to safety policies and procedure.
- Ability to use good judgment and to maintain confidentiality of information.
- Ability to work as a team player.
- Ability to demonstrate tact, resourcefulness, patience, and dedication.
- Ability to accept direction and adhere to policies and procedures.
- Ability to recognize the importance of adapting to the various patient age groups (child and adolescent.)
- Ability to work in a fast paced environment.
- Ability to react calmly and effectively in emergency situations.