Front Desk RepresentativeDepartment: Every Word Code Employment Type: Full Time Location: Charlotte, NC Compensation: $17.85 - $24.00 / hour DescriptionJob Title: Front Desk Representative Location: Charlotte, NC Job Type: Full-time Job Summary: As a Front Desk Representative, you will be the first point of contact for our guests. Your primary responsibility will be to ensure a smooth and pleasant check-in and check-out process, provide exceptional customer service, and assist guests with inquiries and requests. You will play a crucial role in representing our brand and ensuring guest satisfaction. Key Responsibilities
- Greet guests upon arrival and provide a warm welcome.
- Handle check-in and check-out procedures efficiently and accurately.
- Manage reservations and answer phone calls, emails, and in-person inquiries.
- Address guest concerns or complaints with professionalism and urgency.
- Process payments and maintain accurate records of transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Maintain cleanliness and organization of the front desk area.
- Assist with administrative tasks as needed.
Skills, Knowledge and Expertise
- High school diploma or equivalent; additional education in hospitality or related field is a plus.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Proficient in computer systems and reservation software.
- Excellent problem-solving skills and attention to detail.
Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement plan with company match.
- Professional development opportunities.
- Fun and creative work environment.