Job Title: Front Desk Representative
Job Location: Columbus, OH
Job Type: Full-Time
Department: Office
Job Overview:
We are seeking a professional and customer-focused Front Desk Representative to join our team. As the first point of contact for our clients, visitors, and employees, you will play a key role in delivering exceptional customer service, maintaining smooth office operations, and creating a welcoming atmosphere. The ideal candidate will be personable, highly organized, and possess excellent communication skills.
Key Responsibilities:
- Answer and direct phone calls to the appropriate departments or individuals.
- Schedule and coordinate appointments, meetings, and conference room bookings.
- Maintain and update the front desk area, ensuring it is clean, organized, and well-stocked with supplies.
- Process incoming and outgoing mail and packages.
- Handle and process customer complaints or inquiries in a professional and efficient manner.
- Assist in administrative tasks such as filing, data entry, and maintaining office records.
- Monitor office security, ensuring visitors sign in and out and following safety protocols.
- Support office management with day-to-day operations, including coordinating with vendors and maintenance teams.
Qualifications:
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Exceptional organizational and multitasking abilities.
- Professional demeanor with a positive and friendly attitude.
- Ability to work well independently and as part of a team.
- Excellent attention to detail and problem-solving skills.
Job Posted by ApplicantPro