Front Desk Representative
: Job Details :

Your primary job duties will include, but are not limited to, scheduling appointments, greeting and checking in patients in a courteous manner, answering all patient inquiries, taking phone calls, maintaining and updating patient files, checking referrals as well as insurance eligibility. Your top priority will be to ensure a smooth workflow so that our patients receive the best possible care. Our Front Desk Receptionist should be efficient and well-spoken with experience running a medical office. If you are customer service oriented, computer-savvy, and can multitask, we'd like to meet you!Hours: full time, Monday-Friday, up to 40 hours/weekEssential Responsibilities: Answer phonesCheck messagesPatient check-in/check-outVerify all patient informationCollect and record co-paysInsurance eligibilityMonitor provider schedules to ensure accuracyHandle patient complaints, escalating to Office Manager as appropriateEnsure end of day tasks are completed (Batch and balance daily finance reports)Reschedule/schedule patients, calling patients on wait list/recall listConfirm patient appointmentsPrepare fee slips and charts for next day appointmentsRetrieve previous notes from referring doctor for new patientsTake problem calls, fill out appropriate paperwork for calls to be triagedMaintain excellent communication and effective working relationships with patients, providers, clinical and administrative teams, leadership, insurance companies, the public, and the medical community to facilitate high patient quality care Qualifications & Requirements: ReliableAbility to work well with othersExcellent communication skillsData entry and typing skillsAbility to work in a fast-paced environmentExcellent customer service skillsProven experience as a medical secretary or similar administrative positionKnowledge of medical terminology, regulations, and medical office procedures Preferred: Prior ophthalmology experienceEMR experience Benefits: 401(k)401(k) matchingDental insuranceDisability insuranceFlexible scheduleFlexible spending accountHealth insuranceLife insurancePaid time offVision insurance8-hour shift Work Location: In person#J-18808-Ljbffr