Front Desk Secretary
: Job Details :

Position Summary: The Registrar is responsible for organizing and coordinatingoffice operations and procedures in order to ensure organizationaleffectiveness and efficiency.Qualifications: The Registrar must have a minimum of a high school diploma orequivalent and must have effective communication, organizational and computerskills including word processing, spreadsheets and email.Duties and Responsibilities: Every effort has been made to keepyour job description as complete as possible. However, it in no way states or implies that these are the only dutiesyou will be required to perform. Theomission of specific statements of duties does not exclude them from theposition if the work is similar, related or is a logical assignment to theposition.- General Responsibilities1. Answering phones (Patients, Doctorsand Billing Dept.)2. Register patients (Chart, InsightEMR and Spreadsheets)3. Superbills (Print, Review Info andCollect)4. Filing / Scanning (Charts,Paperwork etc.)5. Daily reports and billing emails6. Communication (Patients and Staff)7. Transportation (Log and Calls)8. Co-pay (Log and Safekeeping)- Verifying patient's Benefits andEligibility - Obtaining authorization (Chart,Insight EMR and Spreadsheet)- Monitor pending authorizationstatus via payer calls- Plan of Care Medicare faxing /Spreadsheet- Calling (Appointment Book, CallingList and No-Show Report)- Statistics ' Daily reports andspreadsheets)- Scanning (New Patients,Authorization, Referrals, POC, Superbills etc.)- Communication with referringproviders and marketing team- EMR Data entry for the followinginformation1. Authorizations Info2. Benefits notes3. Case Supervisor4. Co-Pay5. Demographics6. Fax Auth request7. Follow up Visits8. Functional9. Hardship Agreement10. ID/Insurance Card11. Minor Consent12. No Show scheduling of Follow-upvisits13. Onset date Info14. Payer Info15. POC Info16. Portal Scan17. Referring MD18. Referral date19. Scanned referral20. Welcome Packet21. Other Issues22. Referral 23. Signature Date 24. Admit Date 25. Copay26. Secondary Insurance27. Worker's Comp/No fault 28. Case Description29. Benefits status 30. Self-Pay/Additional Notes- Participates the activitiesperformed by the business, including implementing procedures, recordsmanagement.- Accepts incoming and outgoingcalls, maintains accurate messages and disseminates same. Reviews, sorts anddelivers mail to the appropriate staff member- Serves as the point of contact forinformation concerning activities of the office.- Performs special projects asrequired.Team Dynamics:- Effectively communicates with staffto accomplish goals and objectives.- Effective use company email withstaff to accomplish goals and objectives- Creates a work atmosphere thatpromotes cooperation, respect, flexibility and teamwork amongst peers andstaff.Safety and Sanitation:- Follow all established safetyprocedures and precautions when operating equipment.- Report equipment malfunctions orbreakdowns to the program manager as soon as possible.- Report all unsafe/hazardousconditions to the program manager immediately.Customer Service:- Maintains an adequate liaison withclients and staff.- Demonstrates awareness, respect andconcern for internal customers (coworkers) and external customers (i.e.patients, residents, families, physicians, referral sources)Patient's Rights:- Maintains confidentiality of allPatient's/Client's information to assure Patient's/Client's rights areprotected.Attendance:- Observes rules, policies andregulations with regard to attendance, punctuality, appearance and professionalattitude as established by the organization.- Due to the nature of the industry,many of our programs offer seven (7) day a week services. Accordingly, you maybe asked to work weekends as part of your scheduled work weekMiscellaneous:- Conforms to the HIPAA ComplianceProgram and applicable facility policies for patient privacy.- Conforms to security policies andprocedures.Physical Demands:- Must be able to Sit, Stand, bend,lift and move intermittently throughout the day. - Must pass Medical and Physical examinationbased on job qualifications, requirements and duties/responsibilities. Mental Demands:- Must be able to work independentlywith periodic (daily or less) support and direction. Cognitive Demands:- Mustbe able to shift attention and task performance based on priorities.- Mustbe able to work in a distractible and stimulating environment. - Mustbe able to read, understand, and comply with policy and procedures. - Musthave effective verbal and written communication skills. Sensory Demands:- Must have visual, hearing andsensory skills adequate to preserve patient and personal safety. Theradynamics is an EEO employer - M/F/Vets/Disabled