Front Desk Specialist - Lee, MA
: Job Details :

Facilitates the overall guest experience from check-in through check- out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests. Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquires. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction. Maintains and is responsible for a house bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer's credit, and establishes how the customer will pay for the accommodation. Communicates with Housekeeping, as appropriate to expedite the cleaning of units. Performs other duties as assigned. EDUCATION and/or EXPE...Front Desk, Specialist, Customer Service, Hotel