Location: New York,NY, USA
** 61st Street Service Corporation**
** Front Desk Specialist #Full Time**
New York, NY 10032
**The 61st Street Service Corporation**
At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.
**JOB SUMMARY**: With a strong customer service orientation register patients, prepare the office for the day, collect and post payments at the time of service. Schedule patient follow-up appointments and facilitate referral requests and diagnostic testing requests. Ability to work flexible hours, including Saturdays as needed.
**EDUCATIONAL REQUIREMENTS:**
* Associates degree required with 1-2 years experience; Bachelors degree preferred
**QUALIFICATIONS AND EXPERIENCE:**
* Ability to provide excellent customer service
* Strong communication skills with staff, physicians and patients
* Computer literate
* Knowledge of practice management and Microsoft office software
* Good analytical and problem-solving skills
* Ability to perform multiple and diverse tasks simultaneously
* Ability to prioritize work flow in a fast paced environment
* Proven experience handling irate patients and dealing with conflict
* Working knowledge of health insurance systems.
* Comfortable working with an electronic health record
* Familiarity with scheduling and rearranging appointments
* Pleasant speaking voice and demeanor
* Neat, professional appearance
**Responsibilities include, but are not limited to, the following:**
* Opens the front desk and examination/consult rooms each day, according to protocol.
* Reviews and prints daily schedules, to prepare the office for the day.
* Answers the telephone pleasantly and triages call appropriately.
* Schedules patient appointments: explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patients financial obligation. Follows physician approved scheduling guidelines. Pre-registers same day patients and facilitates patients registration prior to their appointment. Informs new patients about the practices website, portal, and HealthGrid for them to visit as needed.
* Conducts waiting room rounding
* Greets patients as they arrive for scheduled appointments
* Provides new patients appropriate paperwork for required signatures, copies insurance cards, collects referral forms/authorization before patients are seen and entered in the appropriate field.
* Verifies demographic and insurance information for new and established patients - with an accuracy rate of 98%; scans a copy of each patients insurance card, front and back to electronic health record. Obtains pharmacy and care team information.
* Ensures all Medicare numbers are blacked out.
* Captures Workers comp and No Fault information as it applies and verifies that all information is open and valid.
* Obtains and verifies email information and patients preference for appointment communication (text).
* Verifies or enrolls patients into Columbia Doctors portal and provides necessary informational material.
* Views charts, prints orders, changes status (if necessary), scans patient information and tasks to lists in CROWN.
* Uploads outside images to LifeImage or directs patient to radiology service.
* Maintains solid knowledge about insurance participation grid.
* Informs patients about delays, offers to reschedule patients or offers alternate accommodations.
* Ensures all fields for demographic capture, referring physician, guarantor information, subscriber, emergency contact and pharmacy.
* Makes reminder phone calls as necessary and documents.
* Runs the daily schedules one day aheadmakes a copy for each physician.
* Runs all billing and insurance verification reports. Identifies delinquencies that need to be identified, e.g. referrals, incorrect schedule, balance due and insurance errors.
* Collects time of service payment and or copays in addition to any outstanding balances, provides patients with a receipt.
* Has complete understanding of Surprise Bill Law and forms associated with self-pay-patients
* Ensures all referrals are obtained, current, accurate and verified. Ensures referrals are linked to appropriate appointment and scanned into EMR.
* Facilitates requests for referrals; schedules tests and specialist appointments as needed
* Collects payment from patients at the time of their visitgoal is to collect at least 90% of all collectable charges dailyprovides patients with a receipt
* Balances daily over-the-counter transactions and reconciles encounter forms; prepares deposit slip and scans daily close packet to front batch folder located in the P-drive.
* Responsible for making sure money is deposited to bank before noon, within one business day.
* Review Checkout tool; saved in CROWN under patient education.
* Obtains precertification/preauthorization from insurance companies for each procedure and test, using an online application or by contacting insurer on the telephone.
* Verifies patient eligibility and coverage for the procedure using an online application or via telephone. If patient is not eligible on date of service, or procedure is not a covered benefit, must convey to patient.
* Facilitates requests for referrals
* Schedules tests and specialist appointments as needed.
* Informs patients and assists in coordinating all/any prescribed treatment and testing recommended by the doctor.
* Schedules any diagnostic testing for follow-up appointments as needed.
* Screens visitors and responds to routine requests for information
* Ensures all faxes are cleared off the machine and distributed throughout the day
* Sorts incoming reports and directs to appropriate physician
* Opens, date stamps, and delivers mail daily
* Closes the front desk each dayaccording to protocol
* Continually acts as a problem-solver, to improve operations, recommends and implements operational improvements to Team Leader
* Cross-covers as needed